topic Re: Data not working for google in Get Support

Data not working for google

thoughtjumble2 — Thu, 06 Jan 2022 07:47:01 GMT

Hello! I am currently on the $15 minute/month plan with 250 MB bonus data (with autopsy). I have had this plan for over a year. My phone is an OPPOA7X

The problem is: my data has never worked for Google chrome or Google maps or even Gmail. The data only has worked for Instagram and other random apps.

I have tried many troubleshooting ideas. Including:

- uninstalling chrome/google maps

- clearing the cache on these apps

- clearing the data on these apps

- ensuring that data is permitted for these apps

- ensuring that my APN data settings are correct

- toggling on/off airplane mode

- restarting my device

The only thing I have not tried is resetting my network settings. However, I do not want to resort to that. Also, I doubt this strategy would work because the data has never worked for Google chrome or google maps.

Re: Data not working for google

Triguy — Fri, 28 May 2021 13:55:48 GMT

Have you tried using a different browser like IE or Firefox ?

Re: Data not working for google

softech — Fri, 28 May 2021 14:00:59 GMT

@thoughtjumble2

1. So, if you are using Wifi only, those Google app will all work without issue?

2. was the phone ever used on another network? What i suggest you is to get a SIM from another provider and try to see if data work

3. does the phone has the latest OS udpate?

4. did you ever rooted the phone or installed 3rd party OS?

Honest, it sounds to me that Google service wasn't installed properly or required update.

Re: Data not working for google

softech — Fri, 28 May 2021 14:02:35 GMT

Someone with OnePlus phone has similar issue and this is what he has done:

reboot to recovery, wipe data/cache, wipe cache, reboot, reinstall all apps.

If still fail, try:

1. manually entering the APN

2. Check if Proxy was setup:

Go to setting> network setting>mobile network> Access point settings and delete the Proxy IP and Port and save this setting.

Re: Data not working for google

Dunkman — Fri, 28 May 2021 14:46:57 GMT

@thoughtjumble2

Network reset is not as bad a factory reset of phone. Probably should be tried first. Your Wifi access passwords will be deleted.

Maybe screenshot your APN settings. Sometimes, the community can detect an error in one of your entries.

Re: Data not working for google

wellis — Sat, 29 May 2021 15:06:52 GMT

As another member mentioned, I would see if you could use any other platforms such as Safari, Firefox, etc.

Re: Data not working for google

thoughtjumble2 — Sun, 30 May 2021 13:59:11 GMT

I have tried ecosia which did not work as well...I will certainly look into firefox and IE, thank you!

Re: Data not working for google

thoughtjumble2 — Sun, 30 May 2021 14:11:12 GMT

Thanks for your questions and your response! @softech

1. if I am using wifi only, google apps work fine

2. I have never tried another data provider for my phone

3. Yes, my phone has the latest OS updated (Android 9 ColorOS 6)

4. No

Re: Data not working for google

thoughtjumble2 — Sun, 30 May 2021 14:08:13 GMT

I have done all this already, as I wrote in my first post

Re: Data not working for google

LurganIeUk — Sun, 30 May 2021 14:23:45 GMT

Do you have settings to allow/disallow specific apps from running while using Data? If you do.....set them to allow.

Re: Data not working for google

softech — Sun, 30 May 2021 15:50:59 GMT

@thoughtjumble2 you tried this yet?

reboot to recovery, wipe data/cache, wipe cache, reboot, reinstall all apps.

if still fail, i really thing you have no choice but to try factory reset ...