topic Re: No incoming/outcoming calls in Get Support

No incoming/outcoming calls

Tonya22 — Thu, 06 Jan 2022 07:46:59 GMT

I can't receive or make out going calls. Also anyone without an iphone can't receive my texts nor can I text them. Only imessages work.

It's been over a week. I have turned the phone off and on, removed Sim card.

I have called the porting number and they say my number has been ported.

Thinking I should just cancel my public moblie and go somewhere else

Re: No incoming/outcoming calls

hairbag1 — Mon, 12 Jul 2021 15:00:41 GMT

@Tonya22 wrote:
I can't receive or make out going calls. Also anyone without an iphone can't receive my texts nor can I text them. Only imessages work.
It's been over a week. I have turned the phone off and on, removed Sim card.
I have called the porting number and they say my number has been ported.
Thinking I should just cancel my public moblie and go somewhere else

When you put the old sim back in your phone...does it still work ? Can you make a call with old sim in the phone ?

Re: No incoming/outcoming calls

Tonya22 — Mon, 12 Jul 2021 15:13:34 GMT

No it doesn't work with the old sim either

Re: No incoming/outcoming calls

Tonya22 — Mon, 12 Jul 2021 15:14:25 GMT

And I have called the porting number and they say it's been ported over

Re: No incoming/outcoming calls

hTideGnow — Mon, 12 Jul 2021 15:14:37 GMT

@Tonya22 You cannot even make outgoing calls?

What is it showing on top of the phone screen? do you see Public Mobile on top? How about the Signal level?

Re: No incoming/outcoming calls

will13am — Mon, 12 Jul 2021 15:44:31 GMT

@Tonya22 , have you checked your self serve account to make sure everything looks in order there? Usually, incomplete number porting affects incoming call functionality. Calling out should work.

Re: No incoming/outcoming calls

Tonya22 — Mon, 12 Jul 2021 16:11:32 GMT

My account looks good.

The porting number I called signed into my account and said everything looks good.

It's sooo weird that I can't figure this out.

Re: No incoming/outcoming calls

Tonya22 — Mon, 12 Jul 2021 16:12:07 GMT

It shows Pulic mobile and signal is strong.

Data works no problem

Re: No incoming/outcoming calls

hTideGnow — Mon, 12 Jul 2021 16:13:02 GMT

@Tonya22 can you reboot once more and check if you can make outgoing calls?

Re: No incoming/outcoming calls

Tonya22 — Mon, 12 Jul 2021 16:21:03 GMT

I just did again and nothing??

I have been doing this all week hoping it would kick in.

when I try and call out it says Public mobile here......your call cannot be completed please check the number.

When I try and call my phone it says it goes straight to my voicemail.

Re: No incoming/outcoming calls

hairbag1 — Mon, 12 Jul 2021 16:27:53 GMT

@Tonya22...are you able to try that sim in a different phone...to see if the problem is phone-related ?

Let us know if anything helps.

Re: No incoming/outcoming calls

esjliv — Mon, 12 Jul 2021 16:37:54 GMT

Hello @Tonya22

Check to see if your phone was added to be blacklisted, here: https://www.devicecheck.ca/check-status-device-canada/

Also, was your phone locked to its previous provider? If so, you will need to contact them to unlock it for you.

Re: No incoming/outcoming calls

fujiyama — Mon, 12 Jul 2021 16:44:57 GMT

Maybe give the suggestions from this link a try.

Also try deleting all previous Carrier Profiles under Settings -> General -> Profiles.