topic Re: No service in Get Support

No service

happysgurl — Thu, 06 Jan 2022 07:46:51 GMT

Anyone aware of any issues in Kawartha Lakes area of Ontario?

Re: No service

computergeek541 — Fri, 28 May 2021 00:45:11 GMT

@happysgurl wrote:
Anyone aware of any issues in Kawartha Lakes area of Ontario?

If you go to TELUS Service Status and then zom into that area, Telus is not reporting any outages.

Re: No service

Spudster — Fri, 28 May 2021 00:47:01 GMT

@happysgurl

Check here:

https://www.telus.com/en/ns/outages

Re: No service

esjliv — Fri, 28 May 2021 00:51:55 GMT

@happysgurl wrote:
Anyone aware of any issues in Kawartha Lakes area of Ontario?

@happysgurl

Are you receiving a no service message/issue?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*try your SIM in another phone and see if service improves

Do you know of others in the area with Public Mobile or other providers experiencing the same issue?

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/

Re: No service

BlueB — Fri, 28 May 2021 01:19:52 GMT

@happysgurl

If no outages have been reported, have you double checked that your account is in good standing? For example, it's not Suspended because your services didn't renew properly (eg. AutoPay failed)?

Also, if you log into My Account, do you still have minutes/data available for you to use? You can try calling 611 to see what it says.

Let us know what's happening... we're curious too. 🙂

Re: No service

happysgurl — Fri, 28 May 2021 01:21:18 GMT

Apparently it was just me… I shut my phone off and did a reboot and it seems ok now. Not often I have that so was surprising 😳

All is well now! Thanks Everyone!

Re: No service

BlueB — Fri, 28 May 2021 01:22:18 GMT

That's a strange thing to happen, but alas, that's technology for us. So glad you were able to fix it! 🙂