topic Re: Porting to Telus while Suspended? in Get Support

Porting to Telus while Suspended?

chukdefatey — Thu, 06 Jan 2022 07:46:45 GMT

I know when you are under the Suspended 90 Day Period your Public Mobile Prepaid number won't port over to an Provider. Now I heard from a Public Mobile Moderate that your number can indeed port over under the 90 Day Period if it's going to Telus Mobility Postpaid/Prepaid and to Koodo Mobile Post Paid. Is this True?

Re: Porting to Telus while Suspended?

totalUser — Thu, 27 May 2021 21:53:38 GMT

Yes.

You are staying in the same house, even upgrading and they wouldn't want to discourage that

Re: Porting to Telus while Suspended?

computergeek541 — Thu, 27 May 2021 21:56:56 GMT

@chukdefatey wrote:
I know when you are under the Suspended 90 Day Period your Public Mobile Prepaid number won't port over to an Provider. Now I heard from a Public Mobile Moderate that your number can indeed port over under the 90 Day Period if it's going to Telus Mobility Postpaid/Prepaid and to Koodo Mobile Post Paid. Is this True?

This is also the case porting from Public Mobile to Koodo prepaid.

Re: Porting to Telus while Suspended?

Spudster — Thu, 27 May 2021 21:57:02 GMT

@chukdefatey wrote:
I know when you are under the Suspended 90 Day Period your Public Mobile Prepaid number won't port over to an Provider. Now I heard from a Public Mobile Moderate that your number can indeed port over under the 90 Day Period if it's going to Telus Mobility Postpaid/Prepaid and to Koodo Mobile Post Paid. Is this True?

@chukdefatey

You are supposed to be able to port a suspended Public Mobile account/service to a TELUS group of companies provider (TELUS or Koodo), however it's been reported by some that they've been told otherwise.

I'd say try to reach another rep, or call the number I'll private message you if you're experiencing any problems. 😉

Re: Porting to Telus while Suspended?

softech — Thu, 27 May 2021 22:29:46 GMT

@chukdefatey try calling Telus porting team as advised by @totalUser. I would like to know they would do it, too. Please let us know the result