topic Sim activation in Get Support

Sim activation

nilofar — Thu, 06 Jan 2022 07:46:22 GMT

Hello,

I am trying to activate my new sim, however I'm having trouble on the Account Pin step. I dialed *611 with my old sim number and it does not give me a 4 digit pin, but only provides my account information.

Can you please provide some clear steps on how to get the 4 digit pin?

Re: Sim activation

Anonymous — Sun, 11 Jul 2021 18:38:48 GMT

only for new customer you can do Live chat with agent at HERE .

for existing customer you Have To Submit a Ticket To Customer Service by Moderator Team,

to swap old SIM card,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin, >> forgetting
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Sim activation

softech — Sun, 11 Jul 2021 18:50:02 GMT

There likely more ways to solve your issue than just one way 🙂

Let me confirm one thing . you talked about new sim and old sim, are you trying to do a SIM swap instead of account activation? In other work, you are an exiting customer, just something wrong with your current SIM so you need to use a new SIM with your exiting number.

If so, you will request a SIM swap here:

https://urlshortner.tiia.ai/-H7DB-

would be nice if PM has a Last Edited timestamp. Some replies here look different from when I first hit the page. not 100% sure, but I don't recall SIM Swap was mentioned before me.

Re: Sim activation

esjliv — Mon, 12 Jul 2021 03:01:14 GMT

@nilofar wrote:
Hello,

I am trying to activate my new sim, however I'm having trouble on the Account Pin step. I dialed *611 with my old sim number and it does not give me a 4 digit pin, but only provides my account information.

Can you please provide some clear steps on how to get the 4 digit pin?

Hello @nilofar

IF you are activating a new SIM, why are you trying to find a PIN from an old SIM (over 90 days of suspended status)?

You simply assign a PIN during the activation of the new SIM.

OR, are you trying to swap your old SIM with your new SIM of a current PM account? If this is the case, than contact Moderators by methods already provided.