topic Re: Cannot make any call on my phone in Get Support

Cannot make any call on my phone

cleveycouncilor — Thu, 06 Jan 2022 07:46:23 GMT

Re: Cannot make any call on my phone

Anonymous — Wed, 26 May 2021 21:24:41 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

please put it more explanation what is your issue !

Good Luck

Re: Cannot make any call on my phone

dabr — Wed, 26 May 2021 21:27:26 GMT

@cleveycouncilor What plan are you on? If on the $15 plan, perhaps you are out of available outgoing mins and will need purchase the $5/500 CW mins add-on to tide you over until renewal?

Also is your account active/renewal of plan went through?

Try rebooting your phone and also toggling airplane mode on/off. You can also try topping up your account with $1 and restarting the phone.

Re: Cannot make any call on my phone

darlicious — Wed, 26 May 2021 21:26:44 GMT

@cleveycouncilor

Call 611. What does it tell you?

Re: Cannot make any call on my phone

BlueB — Wed, 26 May 2021 21:30:21 GMT

@cleveycouncilor

Can you provide us with more details... it's hard to guess what the problem is otherwise. For example, I'm guessing you probably turned your phone on- but somebody could have issues making phone calls if it was off.

What has worked in the past? What has changed? What have you tried? What do you see now? Basically... tell us a story and we'll see how to help.

Some potential issues...

Phone is not charged/on
You're dialing the wrong number
You're calling somewhere you don't have minutes for (eg. international)
Public Mobile service/SIM is not activated
You ran out of funds in your account
Your AutoPay doesn't work
You suspended your service
Public Mobile has suspended your service
...etc...

Re: Paid for service, but have NO service

cleveycouncilor — Wed, 26 May 2021 21:56:27 GMT

My phone working after 3 days after l use credit vocher

Re: Paid for service, but have NO service

softech — Wed, 26 May 2021 22:08:28 GMT

@cleveycouncilor wrote:
My phone working after 3 days after l use credit vocher

.. so, you used voucher and is now working?

Re: Paid for service, but have NO service

BlueB — Wed, 26 May 2021 22:36:27 GMT

@cleveycouncilor

If you're able to read through our posts here, we've provided some suggestions. You'll need to tell us a lot more if you still have any issues... several sentences will help, explaining things to us.

Otherwise, like @softech mentioned, if everything works, please let us know too. Your words can mean different things here. 🙂

Re: Paid for service, but have NO service

Spudster — Wed, 26 May 2021 23:53:43 GMT

@cleveycouncilor You started this thread with a statement that you "cannot make any phone calls".

Then you state your "phone is working after 3 days after (you) used a credit voucher"

So.... can you clarify what, exactly, the issue is so we're not all guessing?

Information, please.

Re: Paid for service, but have NO service

Spudster — Wed, 26 May 2021 23:55:49 GMT

@cleveycouncilor

Could you be out of minutes if you're on the $15 plan - check here below on your self-serve:

Re: Paid for service, but have NO service

darlicious — Thu, 27 May 2021 00:22:01 GMT

@Spudster

It seems to me that it is likely the OP's service was suspended due to non payment (an autopay failure?) and they were able to reactivate their plan and service by using a voucher after a few days.

my phone need top up and my dont

cleveycouncilor — Sat, 29 May 2021 21:04:08 GMT

Re: my phone need top up and my dont

HALIMACS — Sat, 29 May 2021 21:16:00 GMT

@cleveycouncilor

Please reply to add more information (unless the below helps....)

If you have a registered payment card, and know your account PIN#, dial *611 to apply a manual payment.

You can also purchase a Public Mobile payment voucher at the following retail locations and apply it by dialing *611 without knowing the PIN#:

Pay bill

cleveycouncilor — Sat, 29 May 2021 22:22:36 GMT

To topup my account online

With voucher

Re: Pay bill

will13am — Sat, 29 May 2021 22:25:39 GMT

@cleveycouncilor , this is a self serve function. Please login to your online account and use the payment function to apply the voucher to your account.

Re: Pay bill

esjliv — Sat, 29 May 2021 22:25:53 GMT

@cleveycouncilor wrote:
To topup my account online
With voucher

@cleveycouncilor Yes. Are you having difficulty?

if you have more than one 12 digit # on your voucher try that one. Also try calling 611 to add it.

Some may take up to 24 hours to be active once purchased.

https://www.publicmobile.ca/en/on/get-help/articles/top-up-your-account

Purchasing Vouchers

"We also accept payment vouchers, which you can purchase at select locations. To find the location nearest you click here. Payment voucher PINs are 12-digit numeric codes located on the receipt. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. To top up using a voucher, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘One Time Payment’. In the form on the next page, select ‘Payment Voucher’ as your payment method and enter your voucher code below, then click ‘Submit’"

Re: I need to top up my phone online or create account to pay bill

Anonymous — Sun, 30 May 2021 00:15:50 GMT

@cleveycouncilor : Please click on the subject line of your other thread Pay bill and then scroll down the replies.

@computergeek541 : I wouldn't be too sure this is the same idea of a thread. Seems to be different problems.

Re: I need to top up my phone online or create account to pay bill

cleveycouncilor — Sat, 29 May 2021 23:03:08 GMT

Re: Pay bill

softech — Sat, 29 May 2021 23:04:38 GMT

@cleveycouncilor do you have problem creating an online account to pay by voucher? I see your other post and seems that you have not create an account yet.

To pay the account for the time, you can pay by *611 for now as suggested above

However, you might still want to create your online account. Let us know what's issue, if any, when you create the account

Pay bill

cleveycouncilor — Sun, 30 May 2021 00:18:31 GMT

My phone supend how i pay with my credit card online l also have voucher csn

Pay let i know how to thank