topic Over payment in Get Support

Over payment

DanyRey — Thu, 06 Jan 2022 07:46:15 GMT

I mistakenly paid double my new plan. Is there a possibility ti refund it?

Re: Over payment

BlueB — Wed, 26 May 2021 16:48:43 GMT

Officially, there are no refunds... however, you can create a ticket through the SIMon chatbot (lower-right corner, chat bubble) and request to see if the Moderators (staff) will be willing to do so. Alternatively, you can send them a direct message (but will still need to be authenticated, separately):

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22437

Refunds can take a while, so it is usually best/easiest to leave it in your account since you'll need those funds next cycle anyways. 🙂

Re: Over payment

popping — Wed, 26 May 2021 16:56:30 GMT

@DanyRey wrote:
I mistakenly paid double my new plan. Is there a possibility ti refund it?

1. Leave it in your account. PM will use your available fund to renew your plan on your next renewal date.

2. You can ask for refund. But you may not get your refund before your next renewal date.

For me, I will leave the overpayment in your account.

Re: Over payment

Shafi12001 — Mon, 31 May 2021 03:33:00 GMT

That's fine to leave the over payment balance until renewal date to make the refund to my credit card. But I want to make sure that my current plan changed from $15 to $25 for unlimited canada wide talking from right now. Thanks

Re: Over payment

Anonymous — Mon, 31 May 2021 03:41:44 GMT

@Shafi12001 : You can see your current plan on the overview page by Plan Details. You can see any scheduled plan change after clicking Plan Details.

If you could post your Payment history from here (not payment card) then we might be able figure out what happened. Blank out personal info of course.

Re: Over payment

DanyRey — Mon, 07 Jun 2021 23:40:34 GMT

Thank you guys for the suggestion guys that I should leave it there in my account, I appreciate it.