topic Re: No internet connection when data is ON in Get Support

No internet connection when data is ON

Wanjimike — Thu, 06 Jan 2022 07:46:01 GMT

I bought a phone, (UMDIGI A9) unlocked, on amazon two days ago and subscribed to the 35 dollar plan. https://www.umidigi.com/page-umidigi_a9_overview.html.

I bought my simcard and plan at Walmart

However, I am unable to browse the net outside any wifi range. In other words I am unable to browse using my data. I still have alot of data on my phone.

I can receive and send messages.

I have ran through the hoops on this page: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone,

This includes inputing the names CORRECTLY, no caps, no spaces, good spelling etc etc.

But so far nothing has resolved the issue, even after re-booting the phone.

Any help would be appreciated.

thanks

Mike

Re: no cell connection when wifi not available

Wanjimike — Sat, 10 Jul 2021 15:22:53 GMT

I am having this same problem, I have ran through all the steps listed, but the phone isnt working. I am reconsidering moving away from public, really frustrated, online support just send links, upon links upon links to click on. No one seems to know what the solution is.

Re: no cell connection when wifi not available

hairbag1 — Sat, 10 Jul 2021 15:31:04 GMT

@Wanjimike...to get the most help, best to start a new thread.

Re: no cell connection when wifi not available

softech — Sat, 10 Jul 2021 15:31:24 GMT

@Wanjimike what is the issue again? you can only load webpages or use app when on Wifi and unable to use Mobile Data?

What brand and model of phones do you have?

Give us more specific details, like can you at least make calls or receive calls? just Mobile data is the issue?

Re: no cell connection when wifi not available

Wanjimike — Sat, 10 Jul 2021 15:35:12 GMT

Hello, I can only browse webpages when on wifi,

when i move out of wifi range, i cannot browse even when data is ON.

I have ran through all the hoops here: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone and nothing seems to be working

my phone is UMDIGI A9. Any help would be appreciated

My data plan is 2 days old, so i still have lots of data on my phone,

i can receive messages and make calls.

thanks

Mike

Re: no cell connection when wifi not available

softech — Sat, 10 Jul 2021 15:40:44 GMT

@Wanjimike UMDIGI is a bit tricky to setup. Its an APN settings that needs to tweak

check this link for how to get to the APN setting on UMIDIGI

Solved: Re: UMIDIGI Phones Supported - Community (publicmobile.ca)

These are the PM APN Settings:

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl,dun

APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Re: No internet connection when data is ON

Triguy — Sat, 10 Jul 2021 15:45:04 GMT

Double check your APN settings. Did you turn in data ? You might need to do a factory reset.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Pixel-4a-set-up-APN-necessary/m-p/617284

Re: No internet connection when data is ON

softech — Sat, 10 Jul 2021 15:47:13 GMT

[Duplicated post due to post consolidation]

@Wanjimike UMDIGI is a bit tricky to setup. Its an APN settings that needs to tweak

check this link for how to get to the APN setting on UMIDIGI

Solved: Re: UMIDIGI Phones Supported - Community (publicmobile.ca)

These are the PM APN Settings:

APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Re: No internet connection when data is ON

Dunkman — Sat, 10 Jul 2021 15:47:29 GMT

@Wanjimike

Maybe screenshot your APN settings. There might be small typo or error that the community members can detect for you.

P.S. I merged your two posts.

Re: No internet connection when data is ON

softech — Sat, 10 Jul 2021 15:50:18 GMT

@Wanjimike Check these links as well.

As I said, people have trouble updating the APN on different Umidigi phone. There are some worksaround which involved getting Freedom SIM or other roam SIM to help to open up the APN editing

(they are different Umidigi models from yours, but the trick might still work.. try)

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Umidigi-X-APN-settings/td-p/472632

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings-on-Umidigi-A3Pro-cannot-...

Re: No internet connection when data is ON

Wanjimike — Sat, 10 Jul 2021 17:04:32 GMT

hello @Dunkman

thanks,

I have attached two screen shots of my APNs, top and bottom.

Anyone spot anything i need to change? would appreciate

regards

Mike

Re: No internet connection when data is ON

Wanjimike — Sat, 10 Jul 2021 17:05:46 GMT

would appreciate help from any quarters, I have changed duns to DUNS, it has accepted, but still data cant open a web page

Re: No internet connection when data is ON

darlicious — Sat, 10 Jul 2021 17:06:22 GMT

@Wanjimike

DUN should be dun

Re: No internet connection when data is ON

Wanjimike — Sat, 10 Jul 2021 17:08:14 GMT

@darlicious when it is in lowercaps (dun) phone message says: "Carrier does not allow adding APNs of type dun.

When in uppercaps (DUN) it accepts.

Re: No internet connection when data is ON

Dunkman — Sat, 10 Jul 2021 17:09:33 GMT

@Wanjimike

Or you could try the following:

APN type: default,mms,agps,supl,fota,hipri

Re: No internet connection when data is ON

darlicious — Sat, 10 Jul 2021 17:18:23 GMT

@Wanjimike

Try these settings instead:

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

MVNO type

GID

MVNO value

4D4F

Re: No internet connection when data is ON

Wanjimike — Sat, 10 Jul 2021 17:17:28 GMT

@Dunkman

tried them man, even switched off phone, and waited 5 mins, still nothing man 😞

Re: No internet connection when data is ON

Anonymous — Sat, 10 Jul 2021 17:27:11 GMT

if you do check your APN and not working i suggest to try with another device put it your SIM card to make sure and check it out in nothing wrong with your device and if is not working also with another device,, then contact customer service by Moderator Team,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

and if still not can't fix it please you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: No internet connection when data is ON

darlicious — Sat, 10 Jul 2021 17:20:20 GMT

@Wanjimike

Change the MMS port from 80 to 8799

Re: No internet connection when data is ON

Wanjimike — Sat, 10 Jul 2021 17:22:02 GMT

Hey @darlicious

just want to make certain that on APN type it is default,mms,agps,supl,fota,hipr and not hipri

thanks again

Mike