topic Re: I just don't understand why my phone is using mobile data. in Get Support

I just don't understand why my phone is using mobile data.

mobileguy — Thu, 06 Jan 2022 07:45:20 GMT

It happened again today. I used a bunch load of mobile data without even knowing it. And since I only have 250mb per month, I like to keep as much of it available for emergency use only. So I always have my mobile data option turned off. In Developer settings, I have the option turned off where mobile data automatically kicks in when Wifi is no longer in range. So today, I went out and drove away from my place and found out 30 minutes later that I was still online. My Wifi was off and I couldn't find anywhere on my phone that would have allowed me to continue being online. And unfortunately, while I was online, it looks like Google playstore decided to do a bunch of updates on me so there goes my mobile data for this month. I posted about this before awhile back so hoping to get some new ideas as to what may be going on. Right now, it doesn't appear I can even turn off mobile data when I'm away from my Wifi. Thanks for your help.

Re: I just don't understand why my phone is using mobile data.

darlicious — Mon, 24 May 2021 19:55:59 GMT

@mobileguy

What is the make and model of your phone? I know we have already listed in the past all the ways to reduce your mobile data usage. So what needs to be answered is why your phone is turning your mobile data back on again and why your data warning, data limiter and data saver are not working?

Re: I just don't understand why my phone is using mobile data.

Dunkman — Mon, 24 May 2021 20:10:50 GMT

@mobileguy

Sometimes I consider the $15 plan as a plan with no data. 250 mb data is such a small amount and can be easily used up and it is sometimes difficult to control usage as you have described.

Here is the official help article of hints of data management:

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Is there settings in Google playstore to only update on Wifi?

Re: I just don't understand why my phone is using mobile data.

esjliv — Mon, 24 May 2021 20:12:57 GMT

@mobileguy wrote:
It happened again today. I used a bunch load of mobile data without even knowing it. And since I only have 250mb per month, I like to keep as much of it available for emergency use only. So I always have my mobile data option turned off. In Developer settings, I have the option turned off where mobile data automatically kicks in when Wifi is no longer in range. So today, I went out and drove away from my place and found out 30 minutes later that I was still online. My Wifi was off and I couldn't find anywhere on my phone that would have allowed me to continue being online. And unfortunately, while I was online, it looks like Google playstore decided to do a bunch of updates on me so there goes my mobile data for this month. I posted about this before awhile back so hoping to get some new ideas as to what may be going on. Right now, it doesn't appear I can even turn off mobile data when I'm away from my Wifi. Thanks for your help.

@mobileguy , I certainly see why this would have been not a pleasant surprise.

Something seems off somewhere?

Do a Reset of you Network Settings, then Reboot.

Does your Data Toggle then show up available to disable?

Re: I just don't understand why my phone is using mobile data.

mobileguy — Mon, 24 May 2021 20:14:46 GMT

@darlicious , I have the Google Pixel 3a. Thanks.

Re: I just don't understand why my phone is using mobile data.

mobileguy — Mon, 24 May 2021 20:16:49 GMT

@Dunkman , I'm not sure about Playstore option only updating via Wifi. But what I would really like to do is to be able to turn off and keep off mobile data when I'm away from my Wifi router.

Re: I just don't understand why my phone is using mobile data.

mobileguy — Mon, 24 May 2021 20:18:36 GMT

@esjliv , the data toggle is already Off and has remained off even after network resets and powering down my phone.

Re: I just don't understand why my phone is using mobile data.

Dunkman — Mon, 24 May 2021 20:25:27 GMT

@mobileguy

Looks like that you are doing the right things.

Here is some information that I searched on google pixel:

Turn mobile data on or off

Open your phone's Settings app.
Tap Network & internet > Data usage.
Tap Mobile data.

Tip: You can conserve data by turning off mobile data access. If you do this, you’ll only be able to use data when you connect to a Wi-Fi network.

https://support.google.com/pixelphone/answer/2819524?hl=en#zippy=%2Cturn-data-roaming-on-or-off%2Cset-limit-automatically-turn-off-mobile-data%2Cturn-mobile-data-on-or-off

You can also turn off auto sync. Restrict background data usage by app.

Re: I just don't understand why my phone is using mobile data.

darlicious — Mon, 24 May 2021 20:25:37 GMT

@mobileguy

Have you tried setting your data limiter to 0mb?

Re: I just don't understand why my phone is using mobile data.

esjliv — Mon, 24 May 2021 20:28:46 GMT

@mobileguy wrote:
@esjliv , the data toggle is already Off and has remained off even after network resets and powering down my phone.

@mobileguy

When you look at your usage history on your Self Serve does it show your data being used?

If your Data is DISABLED on your device, you should not be using data from your plan.

What other Data settings does your phone give you?

Can you do a screen shot of your Data Disabled?

Ensure this is off too:

IF all settings are set correctly, I would suggest a factory reset - as last resort...(make sure you back up, before doing this).

Re: I just don't understand why my phone is using mobile data.

mobileguy — Mon, 24 May 2021 20:34:19 GMT

Thanks to everyone for your help and suggestions. Seems like it's a hit and miss thing for me right now. I went outside and walked away from my router and tried to access the internet and found I was offline, which is what I want. Then I walked even further away and I was back online again. Bizarre. Even searching the net for solutions have proved futile.

Re: I just don't understand why my phone is using mobile data.

darlicious — Mon, 24 May 2021 20:40:31 GMT

@mobileguy

So your limiter won't limit your data usage?

Re: I just don't understand why my phone is using mobile data.

Anonymous — Mon, 24 May 2021 20:48:52 GMT

It's all very bizarre assuming you've done all the right things. You have developer options on and found "Mobile data always active" set to off. Do you leave developer options on all the time? I wonder.

You've turned off all the background data settings in all the apps you don't want doing that.

This may be for dual-SIM but you have "Mobile data only apps" set to off.

Play store certainly should respect the setting to not update on mobile data.

Edit: testing going outside like that is a nice repeatable test. That would help in finding the culprit.

Re: I just don't understand why my phone is using mobile data.

mobileguy — Mon, 24 May 2021 20:54:57 GMT

@darlicious , yes my limiter will limit my data usage. I have it set to give me a warning at 200mb. But today, i used up to 180mb without knowing it. I never use mobile data unless it's an emergency and that would only happen if I have car issues and I'm stranded in the middle of nowhere.

Re: I just don't understand why my phone is using mobile data.

mobileguy — Mon, 24 May 2021 20:58:38 GMT

@Anonymous , leaving Developer's options on or off I get the same results. I just don't think there's one constant causing this to happen. Results appear to be random at best. I guess I just need to be more wary everytime I go out.

Re: I just don't understand why my phone is using mobile data.

darlicious — Mon, 24 May 2021 21:19:28 GMT

@mobileguy

You need to set your data warning much lower at say 50mb and your data limiter at say 100mb. Then you get the warning that something is up when its only used 20% of your data. If for some reason you don't notice the warning and your data continues to be used it will then just stop at 100mb or 40% of your data. You could set these much lower at 5mb and 10mb to truely conserve and test when your mobile data is being enabled on its own and there is data usage.

Re: I just don't understand why my phone is using mobile data.

softech — Mon, 24 May 2021 21:09:40 GMT

@mobileguy did you set your Google Play store to update via Wifi only?

At Play Store, Under General, tap Auto-update apps, enable Auto-update apps over Wi-Fi only

Also, did you check Mobile Data Usage? It might be able to show you which app stole your data.

Re: I just don't understand why my phone is using mobile data.

mobileguy — Mon, 24 May 2021 22:33:55 GMT

@darlicious , thanks. That is something worth trying.

Re: I just don't understand why my phone is using mobile data.

mobileguy — Mon, 24 May 2021 22:35:10 GMT

@softech , I will look into that option. Maybe I don't have that set as a default.

Re: I just don't understand why my phone is using mobile data.

mobileguy — Tue, 25 May 2021 12:39:37 GMT

After experimenting a bit more last night, I found something that appears to work. However, I can't say if it's a permanent solution. I find that when I'm at home and still connected to Wifi, if I disconnect Wifi before I got out, I'm offline no matter where I go afterwards. My internet connection never got reconnected automatically for the hour that I was out. Again, not sure if that will work everytime but it's something I'll be keeping an eye one.