topic Re: can not make a call in Get Support

can not make a call

5bz4 — Thu, 06 Jan 2022 07:45:13 GMT

Hello

Can not make a call saying no minutes left so i just added $15.00 to account and still can not make a call saying no minutes left but i went to my account and says $15.00 left. Can anyone please help,thanks. Janice

Re: can not make a call

JK8 — Fri, 09 Jul 2021 16:53:38 GMT

@5bz4 wrote:
Hello
Can not make a call saying no minutes left so i just added $15.00 to account and still can not make a call saying no minutes left but i went to my account and says $15.00 left. Can anyone please help,thanks. Janice

On the $15 plan you get 100 outgoing minutes. You must have used it up for this cycle. Purchase the Add-On 500 minutes for $5 in self service. This add on will stay on your account until used up.

Re: can not make a call

5bz4 — Fri, 09 Jul 2021 16:53:29 GMT

Thank you will give it a try.

Re: can not make a call

hTideGnow — Fri, 09 Jul 2021 17:16:27 GMT

@5bz4 if you just added $15, do you see Available Fund = $15 ?

If so, now you can head over to Add-ons and buy the minute add-on. PM will take the money from the Available Fund on your account.

After you buy the add-on , you Available fund will be reduced, reboot your phone once and you should be good to go.

Re: can not make a call

Anonymous — Fri, 09 Jul 2021 17:23:25 GMT

do you Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
just check it out,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again

Re: can not make a call

darlicious — Fri, 09 Jul 2021 17:26:59 GMT

@5bz4

How did you get on? You already had funds in your account did you have any issues choosing the add on and then scrolling down to confirm and submit your ayment for purchase?

Re: can not make a call

5bz4 — Fri, 09 Jul 2021 18:20:55 GMT

Hello

Thank you so much.Yes they took off $5.00 off account and added 500 minutes.

Janice