topic AutoPay in Get Support

AutoPay

moslinger — Thu, 06 Jan 2022 07:45:08 GMT

How do I set up AutoPay with my account?

Re: AutoPay

Anonymous — Sun, 23 May 2021 17:37:12 GMT

Set Up AutoPay

Setting up AutoPay means that you earn $2 every 30 days!To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Good Luck

Re: AutoPay

esjliv — Sun, 23 May 2021 17:41:45 GMT

@moslinger wrote:
How do I set up AutoPay with my account?

@moslinger hi there, first you sign into your Self Serve account. Have you registered for one yet? If not, you can do that here: https://selfserve.publicmobile.ca/self-registration/

Then, once logged in, go to your Payment TAB, all the details are there.

Re: AutoPay

Triguy — Sun, 23 May 2021 18:03:39 GMT

To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Re: AutoPay

Lindacy — Sun, 23 May 2021 18:37:49 GMT

I already cancelled my autopay, but I still received text message said “have already paid, please ignore this message.” Does anyone know why?

thank you!

Re: AutoPay

Anonymous — Sun, 23 May 2021 18:55:25 GMT

@Lindacy : It's just the standard pre-renewal "heads-up" text. Why did you cancel it? Didn't you ask about turning it on?

Re: AutoPay

darlicious — Sun, 23 May 2021 18:55:37 GMT

@Lindacy

I believe you just recieved the automatic pm text from 611 reminding you that your renewal is coming up. If you already removed your autopay you can also just ignore that message as your renewal will fail.

Re: AutoPay

HALIMACS — Sun, 23 May 2021 19:39:00 GMT

Hi @moslinger

When updating or entering credit card info, make sure to do the following to avoid the common glitches that sometimes occur with this process:

Clear your browser's cache & cookies
Use incognito mode
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields