topic Re: No data despite plan being active in Get Support

No data despite plan being active

philippecrawley — Thu, 06 Jan 2022 07:45:05 GMT

I renewed my data plan May 19 but my data has not been working. On my Public Mobile profile it says my plan is active and that I haven't used any of it yet. The 3G icon that is usually at the top of my iphone screen is just not there. I've payed but I'm not getting service, help.

Calls were not working either.

Solved: Thank you everyone, I just had to power off my phone 😉

Re: No data despite plan being active

hairbag1 — Sun, 23 May 2021 15:48:07 GMT

@philippecrawley...

have you tried cycling phone off / on again ?

Try cycling Airplane mode on / off.

BTW...there are no "data plans" at PM...just plans that include various sized buckets of data along with talk/text. There are data add-ons but you must have an active regular plan as well.

Re: No data despite plan being active

softech — Sun, 23 May 2021 15:47:13 GMT

@philippecrawley I guess calls are working without issue?

Check with Airplane mode is on? or Check within Mobile Network to see if Data is set to on?

you might also try re-seat SIM to see if it helps.

Lastly, you can try your SIM on another phone to see if it works

Re: No data despite plan being active

Camera4617 — Sun, 23 May 2021 15:55:06 GMT

@philippecrawley Few questions

- Do your phone or sms work?
- Has it ever worked?
- Do you have data available in your current cycle?

- Does it work for any app?

- Is it enabled in Settings - General - Cellular Data?

- If yes to all, did you restart phone?

- Last option would be to reset your network settings..

This info will help us understand issue a bit more

Re: No data despite plan being active

Anonymous — Sun, 23 May 2021 16:00:51 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and make sure APN Settings On device

Changing APN Settings On An IPhone

click HERE

Changing APN Settings On Android Phones

click HERE

make sure your DATA is on.

and if still not working you need to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: No data despite plan being active

BlueB — Sun, 23 May 2021 16:03:45 GMT

@philippecrawley

If you don't see the 3G icon like you usually do, it sounds like you're not even connected to the Public Mobile (data) network which is why we're all asking about Airplane mode, etc.

Can you make/receive phone calls + SMS messages? Does wifi data work?

If your plan says "Active" does it still show you have Data available?

Re: No data despite plan being active

esjliv — Sun, 23 May 2021 16:55:21 GMT

@philippecrawley wrote:
I renewed my data plan May 19 but my data has not been working. On my Public Mobile profile it says my plan is active and that I haven't used any of it yet. The 3G icon that is usually at the top of my iphone screen is just not there. I've payed but I'm not getting service, help.

@philippecrawley

Was your Data option accidentally toggled off?

Do a reset of your Network Settings.

Ensure you have the latest software downloaded on your device.

Re: No data despite plan being active

HALIMACS — Sun, 23 May 2021 19:01:45 GMT

@philippecrawley

Go to your phone's network connection settings and manually select 3G from the list of available selections.

Is it now showing at the top of your screen?

Re: No data despite plan being active

philippecrawley — Mon, 24 May 2021 14:12:51 GMT

Lmao, I hadn't tried power cycling my phone off and on. It works now. Thanks everyone for the responses!