topic add on in Get Support

add on

johnpb_42 — Thu, 06 Jan 2022 07:45:04 GMT

how do you purchase addon?

Re: add on

Triguy — Fri, 09 Jul 2021 13:59:51 GMT

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: add on

Dunkman — Fri, 09 Jul 2021 14:24:02 GMT

@johnpb_42

As stated above, you can purchase add on via your self service account.

You can also purchase add ons by dialing 611 on your phone

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-611

Re: add on

softech — Fri, 09 Jul 2021 15:15:22 GMT

@johnpb_42 just want to remind it again. Buying add on is a 2 steps process

1. Add fund

2. Actual purchasing of the add-on

Many people missed the 2nd step, they thought adding fund already purchased. So, make sure you have done both.

And another reminder, if you are getting International Long Distance Add-on, only selected countries are included in that add-on, check before you buy.

Re: add on

hairbag1 — Fri, 09 Jul 2021 15:20:17 GMT

@johnpb_42...another good reminder is most of the add-ons only work while you're in Canada.

The exception is the 10 Day US Roaming add-ons...they work while in US and last for ...10 days.

Re: add on

softech — Fri, 09 Jul 2021 15:23:02 GMT

@hairbag1 and one last notes, other than those Roaming add-ons, all Add-ons has no expiry date, they are there as long as the minutes/MB are not used up 🙂

Re: add on

darlicious — Fri, 09 Jul 2021 17:17:07 GMT

@johnpb_42

Here's a how to that is almost exactly the same process except its optional to choose your item ahead of adding funds to your balance and at the end your account will ask you to confirm and submit the payment before dropping your purchase in them bottom left corner of your overview page.

https://www.wikihow.com/Use-a-Vending-Machine