topic Re: Can't access data in Get Support

Can't access data

Mojo2021 — Thu, 06 Jan 2022 07:45:01 GMT

I can't access my data, please help

Re: Can't access data

HALIMACS — Sat, 22 May 2021 22:33:12 GMT

Are you out?

Check for any remaining from your current allotment here:

Re: Can't access data

HALIMACS — Sat, 22 May 2021 22:35:16 GMT

Alternatively, @Mojo2021 , you should also try typing this in the little white chatbot to the bottom right:

Setup APN settings

Then follow the directions supplied based on device you're using.

Welcome to Public Mobile!!!

Re: Can't access data

esjliv — Sat, 22 May 2021 22:37:35 GMT

@Mojo2021 wrote:
I can't access my data, please help

@Mojo2021 ,

Ensure data option is turn on.

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

Re: Can't access data

BlueB — Sun, 23 May 2021 02:31:42 GMT

@Mojo2021

After double checking that you still have data available for use (under your My Account), I would check your APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Full details here:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3#M40641

Any luck?