topic Rewards in Get Support

Rewards

SS — Tue, 04 Jan 2022 18:51:41 GMT

Signed up for auto pay since started with public mobile but received no rewards at all??

Re: Rewards

Someone_here — Sat, 10 Jun 2017 00:41:35 GMT

- Your reward for the 1st billing cycle should be in your available funds (you can see it when you login in your selfserve), and will be subtracted from your next payment.

- Your reward for the next billing cycle should show in the "My rewards" section of the selfserve and will be subtracted from your next payment.

- In the end, your first payment should have no discount, your second payment should have twice the autopay reward applied, and your next payments should have the autopay reward applied once.

If this is not the case, you should contact a moderator. I suggest you send them a private message. Be sure to include your Public Mobile phone number as well as a detailed description of your problem. Click here to know how contact them. They are available Mon-Thursday from 9am to 9pm and Friday-Sunday from 9am to 5:30pm (eastern time). They usually respond pretty fast to help requests!

I hope your problem will be solved quickly 🙂

Re: Rewards

Samianauman — Sat, 10 Jun 2017 02:25:05 GMT

If your renewal date is not due yet then you won't get rewards untill your renewal dates come in effect.but if you been with pm for a while and paid for plan more then once. And still haven't receive rewards then contact mod for further investigation.

Re: Rewards

Vickel — Sun, 11 Jun 2017 04:32:55 GMT

It should show under rewards the auto pay $6 if you have that setup properly
As mentioned above the autopay should show as account balance for the first cycle
Send a message to a mod if you are not seeing anything under rewards and have auto pay setup

Edit
This is assuming you subscribed to a 30 day ($2 reward) or 90 day ($6 reward) plan
10 day plans have no auto pay reward

Re: Rewards

nishufan — Sat, 10 Jun 2017 14:59:52 GMT

Hi @SS

If the auto pay reward show under rewards on your self-service account, it should be ok. If not, delete your credit card and reset it. Thanks

Re: Rewards

SS — Tue, 20 Jun 2017 03:09:24 GMT

still nothing but thanks for the suggestions!

Re: Rewards

ShawnC13 — Tue, 20 Jun 2017 03:35:13 GMT

@SS, have you contacted a Mod about this as they should be able to clear this up for you.

Here is the link for Contacting our Community Moderators. When you click on the link a new page will open up and you will see a list of Community Moderators. Choose one name *they will all have access to the message* and then click send message with as much information listed below.

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)

Make sure you have your notifications for private messages turned on and you can do that here

Re: Rewards

SS — Tue, 20 Jun 2017 04:37:44 GMT

I removed the credit card and re-entered as suggested by one of the model citizens and the reward shows in the account now.

Thanks for the information though.

Re: Rewards

khanimran — Mon, 11 Feb 2019 15:32:30 GMT

I am probably the very first user of PM, and auto pay. No rewards whatsoever. Also what is this $10 for 6 months off. I tried to explore in my account option, cannot find anything. Anyone has an idea?

Re: Rewards

stonechucker — Mon, 11 Feb 2019 15:46:38 GMT

@khanimran, it sounds like you may be a current Legacy user, and if you're not aware, your plan will be losing call-centre access in the middle of March 2019.

For those of us who are not Legacy members, we are on what is called Reward Eligible plans, and AutoPay has a $2/30-day reward that is available to us.

As you're most likely a Legacy member, please look at the in-market and ready-made plans available, to get into the new phase of Public Mobile.

Re: Rewards

mimmo — Mon, 11 Feb 2019 16:04:21 GMT

@khanimran wrote:
I am probably the very first user of PM, and auto pay. No rewards whatsoever. Also what is this $10 for 6 months off. I tried to explore in my account option, cannot find anything. Anyone has an idea?

@khanimran the 10$ off is for new activations only. If you are infact a legasy customer on a legasy plan I would recommend selecting a new plan before the automatic switch date. This will ensure you maximize the loyalty rewards.

Re: Rewards

Dankaroo — Mon, 11 Feb 2019 16:59:56 GMT

@khanimran

As @ShawnC13 instructed contact @CS_Agent if there is an issue with the reward system on your end. Before doing so please take some time to read the rules and guidelines for the reward system.

For info on the reward system including when it applies please see here

There is a clause for legacy plans in there. To change to a non legacy plan please sign into self serve, click on the Plans tab and then on the Change Plan sub tab to see your options.

Edit:

@stonechucker & @Anonymous

Thanks for pointing out that quoting error I must have hit the wrong reply button.

Re: Rewards

Anonymous — Mon, 11 Feb 2019 17:06:41 GMT

Edit: Cleared due to no longer relevant.

Re: Rewards

stonechucker — Mon, 11 Feb 2019 16:19:32 GMT

@Dankaroo wrote:
@SS wrote:
still nothing but thanks for the suggestions!
@SS wrote:
still nothing but thanks for the suggestions!
As @ShawnC13 said contact @CS_Agent if there is an issue with the reward system on your end. Before doing so please take some time to read the rules and guidelines for the reward system.

For info on the reward system including when it applies please see here

If @stonechucker is correct in guessing you are on a legacy plan there is a clause for that in the link I provided. To stop being on a legacy plan simply access self serve, click on the Plans tab and then on the Change Plans sub tab.

@Dankaroo, you're replying to the original poster of this thread from 2017. There's only one user in this thread that is looking for recent information, as they responded to an old, and I believe resolved thread.

Re: Rewards

srlawren — Mon, 11 Feb 2019 17:54:38 GMT

@mimmo wrote:
@khanimran wrote:
I am probably the very first user of PM, and auto pay. No rewards whatsoever. Also what is this $10 for 6 months off. I tried to explore in my account option, cannot find anything. Anyone has an idea?
@khanimran the 10$ off is for new activations only. If you are infact a legasy customer on a legasy plan I would recommend selecting a new plan before the automatic switch date. This will ensure you maximize the loyalty rewards.

@khanimran you may want to review the details of the announcement and the link contained within it: https://productioncommunity.publicmobile.ca/t5/Announcements/Effective-March-17-Legacy-customer-will-no-longer-be-able-to-use/m-p/318335#M23223