topic Re: Internet keeps dropping in Get Support

Internet keeps dropping

ald2209 — Thu, 06 Jan 2022 07:44:40 GMT

Has anyone else noticed there cell phone internet keeps dropping? Mine started after I switch my plan, was always around 4pm it drops and only for a min but I use my phone for work and yesterday it happened 5 times through out the day. I’m at the point I’m gonna switch companies because I can’t figure out how to contact anyone from public mobile.

Re: Internet keeps dropping

will13am — Fri, 21 May 2021 15:10:18 GMT

@ald2209 , is the signal strength in your locale good? Connection drops can be attributed to many factors. This service runs on one of two national cell networks. So changing carrier brands may not necessarily improve the cellular connection.

With respect to your concerns of getting support, this service is online support based. For non account related matters, community members (customers at large) help each other. For account related matters, you can initiate a support ticket by clicking on the chat symbol on the lower right corner of the web page.

Re: Internet keeps dropping

Anonymous — Fri, 21 May 2021 15:25:59 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

please make sure APN Settings On your device,

Changing APN Settings On An IPhone

click HERE

Changing APN Settings On Android Phones

click HERE

make sure your DATA is on.

if you still have the issue you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: Internet keeps dropping

computergeek541 — Sat, 22 May 2021 01:47:35 GMT

@ald2209 wrote:
Has anyone else noticed there cell phone internet keeps dropping? Mine started after I switch my plan, was always around 4pm it drops and only for a min but I use my phone for work and yesterday it happened 5 times through out the day. I’m at the point I’m gonna switch companies because I can’t figure out how to contact anyone from public mobile.

I did notice some data issues on Wednesday. After restarting the phone, data started working again. For me, I do believe that there was a network problem, but also that the reboot quickened the resolution.

Re: Internet keeps dropping

esjliv — Sat, 22 May 2021 01:59:12 GMT

@ald2209 wrote:
Has anyone else noticed there cell phone internet keeps dropping? Mine started after I switch my plan, was always around 4pm it drops and only for a min but I use my phone for work and yesterday it happened 5 times through out the day. I’m at the point I’m gonna switch companies because I can’t figure out how to contact anyone from public mobile.

@ald2209

When you changed your plan did you do a restart of your device?

Doing a reset of your Network Settings would not hurt either.

Here are links to check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/

If this was connected to changing your plan and issues only started since the plan change, you could share this with the Moderators.

Help Article for Moderator Contact:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: Internet keeps dropping

darlicious — Sat, 22 May 2021 07:10:34 GMT

@ald2209

All good suggestions so far....

You can also try toggling airplane mode on/off. You could experiencing a poor connection to the network. This will re-estabish a brand new connection to the network.