topic Re: How can I change email in Get Support

How can I change email

User123451 — Thu, 06 Jan 2022 07:44:27 GMT

And why can't I just change it like any other online service

Re: How can I change email

Anonymous — Thu, 08 Jul 2021 17:01:52 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: How can I change email

hTideGnow — Thu, 08 Jul 2021 17:09:04 GMT

Yes, it's a system limitation. If you need to change email address on your My Account, you need Mod assistace.

Not sure if it is a security measure. In case you lost your credentials, someone else logon, they cannot just change the email quickly. Yes, they able to see some of the information and still submit a change email request, but they might not be able to answer all the Mod validation question.

Re: How can I change email

esjliv — Thu, 08 Jul 2021 17:25:21 GMT

@User123451 wrote:
And why can't I just change it like any other online service

Hello @User123451

In case you were asking about your email on your Community Account (which is a separate account than your Self Serve)...then you can change your email connected to you Community Account yourself on top, right of the Community page under your Avatar.

Then go to "My Settings".