topic Re: Cannot make a payment! in Get Support

Cannot make a payment!

Canag0d — Thu, 06 Jan 2022 07:44:21 GMT

I have enough funds in my account to make a payment. However it won’t let me! It isn’t automatically taking it, and when I try to apply my balance to my account it says I already have enough money!

please help!

Re: Cannot make a payment!

darlicious — Thu, 20 May 2021 06:59:55 GMT

@Canag0d

Are you going thru renewal right now?

Re: Cannot make a payment!

Canag0d — Thu, 20 May 2021 07:19:25 GMT

my plan is $33. I even added $1 extra to try and force it through so now I have $34 in my balance. There is no way to apply it tho.

Re: Cannot make a payment!

darlicious — Thu, 20 May 2021 07:04:50 GMT

@Canag0d

If you still have services and you are going thru renewal and you have a balance on your account this is perfectly normal. Don't do anything let the system do its thing.

Re: Cannot make a payment!

Canag0d — Thu, 20 May 2021 07:05:35 GMT

I don’t have service tho.

Re: Cannot make a payment!

Canag0d — Thu, 20 May 2021 07:05:58 GMT

You can see in my photo it’s been de-activated.

Re: Cannot make a payment!

darlicious — Thu, 20 May 2021 07:09:46 GMT

@Canag0d

During your renewal your plan/ account will say expired. Then it changes to suspended. Your rewards will get applied. Then the system will take your plan amount from your balance. If there is anything left owing it will charge your autopay card. If you don't have autopay or enough funds then your services will suspend for real around 6am et.

As long as you have service you are ok!

Re: Cannot make a payment!

Canag0d — Thu, 20 May 2021 07:10:59 GMT

For the third time, I don’t have service!!!

Re: Cannot make a payment!

darlicious — Thu, 20 May 2021 07:12:30 GMT

@Canag0d

Now that I have looked closer you should edit out your screenshot and delete it from your profile as you still left a little too much personal info showing!

Re: Cannot make a payment!

Canag0d — Thu, 20 May 2021 07:14:04 GMT

Lol I see what you mean now. But honestly I don’t care if I can just get my phone working!

Re: Cannot make a payment!

darlicious — Thu, 20 May 2021 07:19:39 GMT

@Canag0d

Ok...we can fix that. So you can't make a call or text? Because your account only says expired not suspended and your renewal is ongoing at the moment.

Re: Cannot make a payment!

darlicious — Thu, 20 May 2021 07:15:58 GMT

@Canag0d

Yes but you don't want fraudsters to have your info.....

Re: Cannot make a payment!

darlicious — Thu, 20 May 2021 07:27:49 GMT

@Canag0d

If you look on your overview page your plan data has already reset. If you are interested you can check your payment history to see if your rewards have applied yet. After that your base plan ($10) and data amount ($30?) will apply and it will be deducted from your balance. Your account will go back to active about 6am et. Your services will work this whole time.

Re: Cannot make a payment!

esjliv — Thu, 20 May 2021 10:12:57 GMT

@Canag0d wrote:
I have enough funds in my account to make a payment. However it won’t let me! It isn’t automatically taking it, and when I try to apply my balance to my account it says I already have enough money!

please help!

@Canag0d

You are not a new Community member....I am guessing your Autopay failed?

If you have no services, are you able to make a payment by calling 611?

Or clear your browser's history or try a different browser to add Funds to your Plan Amount through SELF SERVE:

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" Button
Then, Select Resume/Reactivate Service
Reboot your phone.