topic Re: Not a valid CDN number???? in Get Support

Not a valid CDN number????

oldman1743 — Thu, 06 Jan 2022 07:44:14 GMT

Hi there. I am unable to transfer my existing Bell Canada mobile number to Public Mobile. It is a valid Canadian number, SIM is in the phone etc. but when I enter it to transfer, I get an error "Please enter a valid Canadian phone number". Please help!

Re: Not a valid CDN number????

esjliv — Thu, 08 Jul 2021 16:07:12 GMT

@oldman1743 wrote:
Hi there. I am unable to transfer my existing Bell Canada mobile number to Public Mobile. It is a valid Canadian number, SIM is in the phone etc. but when I enter it to transfer, I get an error "Please enter a valid Canadian phone number". Please help!

Hello @oldman1743

Leave out any dashes. Are you entering the full 10 digits?

Try the live chatting option reserved for activation assistance:

Online Activation Assistance

Re: Not a valid CDN number????

Triguy — Thu, 08 Jul 2021 16:08:22 GMT

Some numbers are not transferable between carriers. You can check here.

Re: Not a valid CDN number????

hTideGnow — Thu, 08 Jul 2021 16:26:20 GMT

Yes, while most number cannot ported around, some might not be able to port over to some provider.

In this case, it depends on if Telus/PM has the system setup on the phone number location (each number in fact tie to a particular city/town).

Use the link @Triguy provided and confirm. If it fails, then this number would not be able to port into PM/Kodoo/Telus