topic pay twice in Get Support

pay twice

Yi-Chen — Thu, 06 Jan 2022 07:44:11 GMT

This month the telephone company automatically deducted the payment, but I paid another time. Can I get a refund?

HALIMACS — Wed, 19 May 2021 22:10:09 GMT

The extra payment will (should) display under your Available Funds and is able to be used as a credit toward future services.

Public Mobile does not issue refunds for extra payments- think of it as "money in the bank".

darlicious — Wed, 19 May 2021 22:10:53 GMT

If its just sitting in your balance then you use it for your next renewal. It takes up to 30 days for a refund.

esjliv — Thu, 20 May 2021 00:25:43 GMT

@Yi-Chen wrote:
This month the telephone company automatically deducted the payment, but I paid another time. Can I get a refund?

If your Available Funds does not reflect the extra payment, are you are seeing the extra charge on your credit card as a "PENDING" purchase?

If so, one of the amounts will likely fall away in a few business days.