topic Re: Sim Card plan in Get Support

Sim Card plan

SeyedZia — Thu, 06 Jan 2022 07:44:11 GMT

I just paid $15 to activate my Sim Card for the next month.

But it is not working now!

Please help me have it fixed as soon as possible.

Best,

Re: Sim Card plan

hTideGnow — Thu, 08 Jul 2021 15:40:28 GMT

@SeyedZia did you check if PM charged your credit card?

did you pick a new number or you request to port number from your old provider?

when did you activate the line? did you reboot your phone? Try to reboot once more. Then try to make an outgoing call.

Let us know how it goes

Re: Sim Card plan

esjliv — Thu, 08 Jul 2021 16:16:08 GMT

@SeyedZia wrote:
Hi
I just paid $15 to activate my Sim Card for the next month.
But it is not working now!
Please help me have it fixed as soon as possible.

Best,

Hello @SeyedZia ,

Is there a Reactivate or Resume button on your Self Serve account you can select?

If so, select that. Then reboot your phone.

If that does not work, try topping up your account with $1, this sometimes triggers the account to reactivate.

If you account status shows ACTIVE already, then try:

removing your SIM, then reinserting it.
toggling into airplane mode than back again to regular mode
RESET your Network Settings

Re: Sim Card plan

SeyedZia — Thu, 08 Jul 2021 16:32:39 GMT

Thank you.

It is OK.

Best

Re: Sim Card plan

hTideGnow — Thu, 08 Jul 2021 16:35:48 GMT

@SeyedZia Yes, let us know if it is working from here.

or if not, just provide us the information and we can try to help

Re: Sim Card plan

SeyedZia — Thu, 08 Jul 2021 17:19:13 GMT

Thank you. It is working now.

Best,