topic Re: Data Reseting in Get Support

Data Reseting

TeaWhyElleAr — Thu, 06 Jan 2022 07:44:09 GMT

My plan renewed today and some how ive used 50% of my data already, my i phone only says it used about 100 MB, Its saying Ive used 1500 mb . anyone know why this might be?

Re: Data Reseting

Anonymous — Wed, 19 May 2021 22:19:27 GMT

@TeaWhyElleAr : Are you sure it's not saying 1.500MB? Maybe post a screenshot of your overview page so we can see. Blank out personal info of course.

Re: Data Reseting

popping — Thu, 20 May 2021 00:47:05 GMT

@TeaWhyElleAr wrote:
My plan renewed today and some how ive used 50% of my data already, my i phone only says it used about 100 MB, Its saying Ive used 1500 mb . anyone know why this might be?

PM billing cycle is 30 days and not monthly. Your phone tracks your usage by monthly billing cycle on the same day of each month. PM billing cycle is 30 days. The start date of each billing is not on the same day of each month. You need to change the start date every cycle on your phone.

The best way to track your usage is login to your self serve account and use the data usage line on the overview page after login.

I have a 5GB plan. My data usage line is showing as below.

5GB at 3G Speed

991.488 / 5120 MB

I used 991.488 MB out of 5120MB on my plan.

Your data usage line will look similar info. Please note that the data usage line will disappear from your overview page if you used all your data on your plan before renewal.

Re: Data Reseting

TeaWhyElleAr — Thu, 20 May 2021 23:49:01 GMT

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
$0 Holiday Giveaway: 2GB add-on	2048	1528.860	519.140	Active
2GB at 3G Speed	2048	116.884	1931.116	Active

i reset my phone data every time i get the text saying my payment has been accepted.

this is 2 days in when i 100% have not used this much data

Re: Data Reseting

TeaWhyElleAr — Thu, 20 May 2021 23:49:44 GMT

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
$0 Holiday Giveaway: 2GB add-on	2048	1528.860	519.140	Active
2GB at 3G Speed	2048	116.884	1931.116	Active

Re: Data Reseting

darlicious — Fri, 21 May 2021 00:10:03 GMT

@TeaWhyElleAr

Your data counter in your account is correct. You have used 116mb of plan data since your renewal. The other data counter is for your add on that kicks in when you have used up all of your plan data for your 30 day cycle. That one is getting close to being used up then it will disappear completely from your account.

Re: Data Reseting

darlicious — Fri, 21 May 2021 00:40:37 GMT

@TeaWhyElleAr

Your 2gb of plan data resets every 30 days.

Your holiday gift of a 2gb data add on rolls over every 30 days until completely consumed.

If you are on the $35/2gb plan (2.5gb with autopay) That plan has been recently updated to 3gb with autopay. You should schedule a plan change on next renewal.

Edit: Corrected new $35/3gb data plan amount.

Re: Data Reseting

Anonymous — Fri, 21 May 2021 00:14:35 GMT

@TeaWhyElleAr : The front page counter under My Data & Add-ons is better.

Re: Data Reseting

darlicious — Fri, 21 May 2021 00:25:53 GMT

@Anonymous

This might be a "D'oh!" moment.😃

Re: Data Reseting

TeaWhyElleAr — Fri, 21 May 2021 00:35:08 GMT

$15 for 100 Canada-wide minutesDetails

$25 for unlimited Canada-wide minutes + 500MB dataDetails

$35 for unlimited Canada-wide minutes + 2.5GB dataDetails

$40 for unlimited Canada-wide minutes + 4.5GB dataDetails

$50 for unlimited Canada-wide/U.S. minutes + 10GB dataDetails

these are the options i get when i choose plan change. dont see the updated one your talking about

Re: Data Reseting

darlicious — Fri, 21 May 2021 00:36:24 GMT

@TeaWhyElleAr

Now you are going to make me look in my account....

Re: Data Reseting

darlicious — Fri, 21 May 2021 00:39:04 GMT

@TeaWhyElleAr

Oops my bad...$35/3GB with autopay.

Re: Data Reseting

Anonymous — Fri, 21 May 2021 00:40:03 GMT

@TeaWhyElleAr : Just from the plans page yes darlicious had an extra 500mb in there. But it is now 3gb...not 2.5...with autopay toggled on.

Re: Data Reseting

TeaWhyElleAr — Fri, 21 May 2021 00:43:25 GMT

Thanks for the help,

i guess i currently have $30 for 1.5 plus 500mb,

honestly seems alot better of a deal to go for 10GB for $50 if i was going to move up to the 35 dollar plan. anyways

thanks again everyone, sorry for the dumb question

Re: Data Reseting

darlicious — Fri, 21 May 2021 00:53:40 GMT

@TeaWhyElleAr

Aha....you are on a promotional plan that is grandfathered in....so you won't get it back if you change plans.

$35/3gb plan will give you an extra 1gb for $5.
$40/5gb plan will give you an extra 3gb for $10 ($3.33/1gb)
$50/10.5gb plan will give you an extra 7.5gb for $20 ($2.66/1gb)

Decide how much data you really need and choose the plan....if you need more or less you can change again ln the following renewal but it looks like you have been using about 375mb more than your 2gb plan amount each month. The $50/10.5gb plan looks like the best deal but if you don't need that much data then you are paying for something you won't really use or need.