topic Re: Phone switching from LTE to 4G randomly in Get Support

Phone switching from LTE to 4G randomly

jayfoxx — Thu, 06 Jan 2022 07:44:06 GMT

I'm using a Samsung Galaxy S7, and noticed recently that in places I used to have no problems, my phone has been going from LTE to 4G randomly. If I'm in a call, it appears to stay connected, but line goes dead. Data goes to a crawl. What's happening?

Re: Phone switching from LTE to 4G randomly

Anonymous — Wed, 19 May 2021 19:08:35 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

please make sure APN Settings On your device,

Changing APN Settings On An IPhone

click HERE

Changing APN Settings On Android Phones

click HERE

make sure your DATA is on.

if you still have the issue you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: Phone switching from LTE to 4G randomly

softech — Wed, 19 May 2021 19:20:59 GMT

not sure what is the difference when Samsung showing 4G instead of LTE, but some phones show 4G instead but still mean LTE.

Re: Phone switching from LTE to 4G randomly

darlicious — Wed, 19 May 2021 19:27:25 GMT

@jayfoxx

I don't think @Anonymous 's post will help much....are you saying its switching from 3G to 4G LTE? Your phone will normally be in 4G LTE until you get a call then it switches to 3G to take/make a call. Try forcing your phone into 3G only in your settings and see if this improves your service. You will find that you will likely get faster data speeds in 3G but can slow down depending on network traffic.

Of course @Nezgar knows more about this than I do...

Re: Phone switching from LTE to 4G randomly

jayfoxx — Wed, 19 May 2021 19:21:26 GMT

I forgot to mention that this usually resolves itself when I move to a different area, without rebooting. It goes back to LTE and everything is normal again. Just to be sure, I have also updated the APN settings mentioned, and it seems the proxy and the MMSC port were incorrect. Not sure if those would have been the issue though, as they have not been touched since I signed up with public mobile and this issue has only been the last week or so.

Re: Phone switching from LTE to 4G randomly

softech — Wed, 19 May 2021 19:23:53 GMT

do you notice that you always in LTE or non-LTE in some particular area?

Maybe it depends on the towers around you?

https://www.ertyu.org/steven_nikkel/cancellsites.html

Re: Phone switching from LTE to 4G randomly

jayfoxx — Wed, 19 May 2021 19:28:06 GMT

@darlicious

So, when I'm not on wifi my phone usually says LTE where the signals bars are in the top of the phone. Lately, a couple places I go regularly have been switching whats displayed there from LTE to 4G, and that's when I notice interruptions.

Once I move away a bit, it goes back to LTE again and my service begins to work normally. On data, i suppose i can deal with it. But today i was on a call, and it just went dead while still seemingly connected as far as my phone was concerned.

Re: Phone switching from LTE to 4G randomly

Anonymous — Wed, 19 May 2021 19:28:51 GMT

@jayfoxx : And how do the bars look when it does that?

Maybe post screenshots of your APN so we can see. It shouldn't do anything about radio reception but at least to optimize that.

Re: Phone switching from LTE to 4G randomly

will13am — Wed, 19 May 2021 19:30:09 GMT

@jayfoxx , generally 4G and LTE are used interchangeably. I have not seen a phone display 4G and LTE, just either or. I suggest installing this app to get data on your cellular connection. You will see a lot of geeky stats including the connection band and location of the cell tower. I suspect if you are having slow data issues, it is because the connection is on 3G and the local network is very busy handling phone calls on 3G.

https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite&hl=en&gl=US

Re: Phone switching from LTE to 4G randomly

darlicious — Wed, 19 May 2021 19:32:53 GMT

@jayfoxx

Try toggling airplane mode on/off to get a better network connection. 4G and LTE are the same thing essentially. Does your phone give you seperate 4G and LTE choices?

Re: Phone switching from LTE to 4G randomly

jayfoxx — Wed, 19 May 2021 19:39:05 GMT

@darlicious

Not sure about choices per se, but it definitely usually says LTE and when the issues happen, I notice it has changed to say 4G.

@will13am

What you said is entirely possible, I'll have to try that app. Just odd that it's only been very recent, and inconvenient that it causes me to have to end the call and dial back.

Re: Phone switching from LTE to 4G randomly

darlicious — Wed, 19 May 2021 19:45:25 GMT

@jayfoxx

Once you get that app and report back the results of your tests as mentioned @Nezgar as well as @sheytoon can help interpret the results. Take screenshots so you can post them here.

Re: Phone switching from LTE to 4G randomly

jayfoxx — Wed, 19 May 2021 19:47:07 GMT

From inside my apartment. Will post one capturing the issue next time I see it happen.

Re: Phone switching from LTE to 4G randomly

darlicious — Wed, 19 May 2021 19:49:00 GMT

@jayfoxx

Great! Too bad I have no idea how to read that but I'm sure someone will tune in soon that can!

Re: Phone switching from LTE to 4G randomly

Anonymous — Wed, 19 May 2021 19:50:43 GMT

I remember with my old Blackberry that when out of range that it would switch from capitalized H to lower h when it had lost signal.

Maybe you have a flaky antenna.

Re: Phone switching from LTE to 4G randomly

hTideGnow — Wed, 19 May 2021 19:53:26 GMT

I am browsing on Fido community and there was a question about S7 only showing 4G and not LTE ever. In the end, the support asks him to reset the network and issue was resolved. Also, another reply ask the OP to make sure the phone is up-to-date.

So, it looks like 4G on S7 does not mean LTE. Please try system update as well as Network reset to see if that solves the issue.

Re: Phone switching from LTE to 4G randomly

Anonymous — Wed, 19 May 2021 20:19:52 GMT

My S7 shows LTE. I'm not switching SIM's around and finding an out of range place to see what it does. I don't remember.

Re: Phone switching from LTE to 4G randomly

jayfoxx — Wed, 19 May 2021 20:28:25 GMT

@Nezgar @sheytoon these are what happens when I'm under the awning outside my apartment building.

Re: Phone switching from LTE to 4G randomly

will13am — Wed, 19 May 2021 21:16:08 GMT

@jayfoxx wrote:

@Nezgar @sheytoon these are what happens when I'm under the awning outside my apartment building.

Both of these are 3G, 1900 Mhz connections.

Re: Phone switching from LTE to 4G randomly

jayfoxx — Wed, 19 May 2021 21:21:29 GMT

Ok, so just a drop from 4G/LTE to 3G connection. But should that be enough to make the line go dead while on a call?