topic Re: Unable to login to my account in Get Support

Unable to login to my account

fx50fh — Thu, 06 Jan 2022 07:43:50 GMT

Re: Unable to login to my account

HALIMACS — Wed, 19 May 2021 00:19:41 GMT

@fx50f

PLEASE amend your post by clicking on 3 dots and editing personal information from your post.

This is a PUBLIC FORUM.

Re: Unable to login to my account

HALIMACS — Wed, 19 May 2021 00:18:25 GMT

@fx50fh

Your friend may not receive a refund.

As a prepaid service, this place has no refunds. It's likely your friend HAS service since his payment was posted to his payment card.

Was he porting from another provider or did he activate with a new number?

Is his plan to remain a public mobile customer or does he want to abandon the process altogether?

He can try his luck with the moderators by contacting them.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Unable to login to my account

Anonymous — Wed, 19 May 2021 00:18:38 GMT

@HALIMACS wrote:

This is a PUBLIC FORUM.

Fixed it for ya. 🙂

Re: Unable to login to my account

hTideGnow — Wed, 19 May 2021 00:19:36 GMT

@fx50fh if the credit card already charged, it looks like the account was already activated. Did your friend tried to put the SIM in a phone and test it out??

Re: Unable to login to my account

HALIMACS — Wed, 19 May 2021 00:20:40 GMT

@Anonymous

Smarty pants. Edit made. 👍

Re: Unable to login to my account

fx50fh — Thu, 25 Nov 2021 01:22:06 GMT

yep sorry fixed