topic new service in Get Support

new service

Eliezer175 — Thu, 06 Jan 2022 07:43:44 GMT

I switched to public today in a store. But I am not able to receive calls or use texting

Re: new service

Anonymous — Thu, 08 Jul 2021 00:29:19 GMT

do you get a new number or transfer old number !

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE

or HERE

for android visit HERE ,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Re: new service

Dunkman — Thu, 08 Jul 2021 00:14:33 GMT

@Eliezer175

Did you try to port your number over from another carrier? How long ago did you attempt to port? It sometimes takes a few hours for mobile carrier ports to complete. If you are porting from a landline or VOIP service, it can take several days.

If you attempted to port, did you keep your old carriers SIM card in your phone to respond to the confirmation text from your old carrier to authorized the port?

Re: new service

Eliezer175 — Thu, 08 Jul 2021 00:18:15 GMT

yes from chatr

5 hours ago

yes I responded to the text

weird part is I can make calls but not receive or text

Re: new service

Dunkman — Thu, 08 Jul 2021 00:23:05 GMT

@Eliezer175

Port should have been completed by now.

With a stuck port, you should not be able to receive calls or texts. You should be able to call out and send out texts. Are you able to send texts? What about data?

Might want to try a few basic troubleshooting advice:

1. Reboot phone

2. Network reset on phone.

3. Toggle airplane mode on, then off

4. Remove Sim card, re-insert and reboot phone.

Re: new service

Eliezer175 — Thu, 08 Jul 2021 00:27:47 GMT

cant send or receive

Re: new service

Anonymous — Thu, 08 Jul 2021 00:31:45 GMT

The best way to get it resolved you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number, if you know it,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: new service

softech — Thu, 08 Jul 2021 00:29:48 GMT

@Eliezer175 the port should have been completed by now. Reboot the phone once more time and try calling yourself.

let us know the result