topic Re: Customer Service in Get Support

Customer Service

evanbowersmusic — Tue, 04 Jan 2022 18:51:31 GMT

There needs to be better customer service, an online self-serve company is a great idea, however there are situations like mine where people need real-time support and we can't get it. I missed a*** phone screen because for absolutely no reason, (what I assume is a technical issue) it's telling me i don't have the right plan for calls, meanwhile they are all local. I can't even call my VOICEMAIL.

This is pure trash, and atrocious customer care. I'll be moving companies immediately because of this.

Re: Customer Service

MarieHelene_L — Thu, 08 Jun 2017 17:05:01 GMT

Hey @evanbowersmusic,

I replied to your private message a few minutes ago already. Please view your inbox and get back to me otherwise I won't be able to help 🙂

Thanks,

Marie

Re: Customer Service

liban961 — Tue, 20 Jun 2017 17:23:42 GMT

sorry

i am very confused here

i dont know who to contact

why I have been charged 2 time 15$ for 10 days service from june-03 to june 12-2017?
I order only 1 time 10 days test for 15$+tax.. then I upgrade my account to 90 days for 81$ june 12-2017 till 11 sep-2017/

I check my td visa now
t
you charge me 2 time 15$:

-jun03 17.25 $ ok I know it
-jun 13 17.25$ ?????// why?
you start cheating now???

if you can solve it i will contact my bank and cancel auto pay and cancel service with you

Re: Customer Service

wetcoaster — Tue, 20 Jun 2017 17:37:23 GMT

@liban961 wrote:
sorry
i am very confused here
i dont know who to contact

why I have been charged 2 time 15$ for 10 days service from june-03 to june 12-2017?
I order only 1 time 10 days test for 15$+tax.. then I upgrade my account to 90 days for 81$ june 12-2017 till 11 sep-2017/

I check my td visa now
t
you charge me 2 time 15$:
-jun03 17.25 $ ok I know it
-jun 13 17.25$ ?????// why?
you start cheating now???

if you can solve it i will contact my bank and cancel auto pay and cancel service with you

Hi @liban961!

Sorry to hear of your issues. For future reference it would get more attention if you created a new topic.

This is an account issue and needs to be looked at by a moderator. Please send them a private message. Here is how to do that: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Despite their increased work load right now our wonderful mods will be helping you sort this out as soon as they can.

Good luck!

Re: Customer Service

ShawnC13 — Tue, 20 Jun 2017 17:33:18 GMT

@liban961, sorry you are having some issues. This post will get lost here. I will private message you on how to contact someone so they can look into this for you.

Re: Customer Service

Anderson19 — Wed, 20 Sep 2017 22:25:25 GMT

My phone still locked.

Please need my service back. My phone is xxxxxxxxxxxxxxx

Re: Customer Service

Simon_O — Wed, 20 Sep 2017 22:25:08 GMT

Hey there!

I just sent you a Private Message!

For future reference, please never include private information in a public message 😉

Take care,

Simon

Re: Customer Service

Farjy — Sat, 16 Dec 2017 01:59:27 GMT

Called 611, have been waiting 1 hour 56 mins no one bothers to answer my ph call , I am going to continue waiting! Let’s see how many hours it takes for them to answer a phone call ! Ridiculous customer service