topic Re: Data limit exceeded in Get Support

Data limit exceeded

melanie5 — Thu, 06 Jan 2022 07:43:27 GMT

My data limit seems to have been exceeded in the first two days of the month, but my data usage history says otherwise.

I also noticed that many people say that the data should stop working once the limit is reached but this did not happen in my case. I also didn't get any warning when my limit was being approached. Apparently, I have used 336 MB out of 250MB.

My question is, why did this happen, how can I ensure that it won't happen again, will I be charged, and why did the data not stop working once the limit was reached. Thanks.

Re: Data limit exceeded

melanie5 — Wed, 07 Jul 2021 17:04:35 GMT

Edit: I barely use my data so something seems to have gone wrong.

Re: Data limit exceeded

Dunkman — Wed, 07 Jul 2021 17:10:35 GMT

@melanie5

Looks like that you are on the lowest data plan, $15 plan with 250 mb data. That is a small amount of data that can be used up very quickly. The good news is that PM will not charge you extra. No overages or surprise charges. Your data just stops working for this 30 day cycle.

The usage history can be delayed by several hour, so you can check later today to see whethr there was more data usage. The PM data tracker is usually fairly accurate.

Here is some more information on data usage:

https://www.publicmobile.ca/en/ab/get-help/articles/managing-your-data-usage

Re: Data limit exceeded

Yummy — Wed, 07 Jul 2021 17:14:46 GMT

Could you please provide screen print from your account where it shows data/phone usage, please.

Very strange. PM does take some data but it 'refunds' it later as per my best knowledge...

Unless you accidentally left 'data on' on your phone?

Re: Data limit exceeded

hTideGnow — Wed, 07 Jul 2021 17:24:45 GMT

@melanie5 Why you said your data "seems to have been exceed". did you get those SMS by PM saying you used 75% data or so?

What is showing on the Overview Tab on My Account? do you still have a line showing how much data used vs how much you eligible?

You said they used up within 2 days. So, your current cycle starts on July 5 or so? If you have an Android phone, I think you can change your Mobile Limit start date accordingly and it will show you how much data used there as well. See if the number matches. It will also show you which app used how many data.

If you are checking Usage History on My Account, I think there is a 12 hours delay. So, it's more accurate to wait 12 hours.

Re: Data limit exceeded

melanie5 — Wed, 07 Jul 2021 17:27:12 GMT

I never got any sms text saying that I used 75%. I always make sure to turn the data off, I check constantly to verify. I also checked my data usage several times and I can't seem to find where all this data was used. Last time I checked my data, I was not close to the limit. When I do use the data, I use it for two minutes at a time then turn it off immediately.

Re: Data limit exceeded

hTideGnow — Wed, 07 Jul 2021 17:31:18 GMT

@melanie5 Show us what you see on Overview Tab on My Account. There should be a line about how much data you have and how much used.

Are you on Android or iOS, consider installing some mobile data usage app. Like "My Data Manager" on an iPhone or Android, or "Data Witness PM" on Android or "Data Counter Widget" on Android

Re: Data limit exceeded

melanie5 — Wed, 07 Jul 2021 17:36:06 GMT

I have an Android phone. Here is a photo of the overview tab for the data section. It says that I used only 5MB this month. Thank you everyone for your help!

Re: Data limit exceeded

Staliger — Wed, 07 Jul 2021 17:40:30 GMT

@melanie5 Your Self-service account shows the real usage of your plan/account. From your image it is shown that you are good to go. Used less than 6mb of data during your current 30-day period.

Re: Data limit exceeded

hTideGnow — Wed, 07 Jul 2021 17:40:52 GMT

cool.. yes, i guess the data looks good then.

try installing the app on the phone I like Data counter widget. It is clear and it has widget to be put on home screen. Very easy to monitor. It has has App usage in case you want to see who is the "data killer"

Re: Data limit exceeded

melanie5 — Wed, 07 Jul 2021 17:47:27 GMT

There seems to be a discrepancy. In these photos, it shows I used 100% of my data between june 4 and July 3 while displaying on top that I used only 169 MB. And in the other picture, it says I used 336 MB so far (with 27 days left) in the period between July 4 and August 3.

Re: Data limit exceeded

melanie5 — Wed, 07 Jul 2021 17:48:41 GMT

Sorry, the two photos I meant to post are:

Re: Data limit exceeded

hTideGnow — Wed, 07 Jul 2021 17:50:20 GMT

.. still don't see the 2nd pic..

try using the 3rd party app..

Re: Data limit exceeded

LurganIeUk — Wed, 07 Jul 2021 17:55:06 GMT

Just use your My Account information.

Did you reset your app to zero on your renewal date?

I don't use an APP nor do I reset my iPhone. Set your back ground refreshes to WI-Fi only and only allow specific apps to run using data. See that in your settings. Leave your data off all the time, like you say you do, and only turn it on to do quick checks and then turn it back off.

Re: Data limit exceeded

melanie5 — Wed, 07 Jul 2021 17:54:51 GMT

Which app?

Re: Data limit exceeded

LurganIeUk — Wed, 07 Jul 2021 17:56:26 GMT

@melanie5 wrote:
Which app?

If you are talking to me try @LurganIeUk

Are the pics you posted not of an APP that tracks data?

Re: Data limit exceeded

BKNS27 — Wed, 07 Jul 2021 18:31:19 GMT

@melanie5

From the screenshot of your Self Serve account you only used 5.191mb so don’t worry about it.

I would strong suggest that you sign up for free wifi with ShawGo wifi, #Telus or coffee shops/businesses. The free wifi will take care of all apps using up some of your data.

Re: Data limit exceeded

mh1983 — Wed, 07 Jul 2021 18:45:00 GMT

As others have said, you are well within your limits and I wouldn't worry about it.

One thing to check, though. You likely are set up already, but if you go to your Google Play store (app store), you can check and see how updates are handled. If it's set to download updates over WiFI and data, change it to WiFi only to ensure no data is accidentally used during an update.

If you do see data spikes, you can also check app data usage on your phone and limit background data as needed.

Re: Data limit exceeded

Dunkman — Wed, 07 Jul 2021 18:47:04 GMT

@melanie5

As mentioned above, trust your Public mobile data tracker in your PM self service account. That is the official data usage according to PM. Your phone tracker or other apps are not official.

Re: Data limit exceeded

LurganIeUk — Wed, 07 Jul 2021 18:47:31 GMT

You might want to remove Instagram and Snapchat from being used with Data.