topic Re: Phone going to voicemail when called in Get Support

Phone going to voicemail when called

Ferwerda9 — Thu, 06 Jan 2022 07:43:19 GMT

Re: Phone going to voicemail when called

Anonymous — Mon, 17 May 2021 15:31:47 GMT

@Ferwerda9 : Have you just transferred a number in? Is the phone possibly on do not disturb? Is it all calls in?

Re: Phone going to voicemail when called

Ferwerda9 — Mon, 17 May 2021 15:32:55 GMT

Tried all of that. And all calls are going to voice mail

Re: Phone going to voicemail when called

hairbag1 — Mon, 17 May 2021 15:34:08 GMT

@Ferwerda9...

has your phone been set to "Do Not Disturb" ?

edit...already been asked, I see.

Re: Phone going to voicemail when called

Ferwerda9 — Mon, 17 May 2021 15:33:55 GMT

Phone was transferred about a month ago

Re: Phone going to voicemail when called

Ferwerda9 — Mon, 17 May 2021 15:34:15 GMT

Re: Phone going to voicemail when called

Anonymous — Mon, 17 May 2021 15:35:06 GMT

@Ferwerda9 wrote:
Tried all of that. And all calls are going to voice mail

Is your dialer set to forward all calls to voicemail? Can you call out?

Maybe restart the phone.

Re: Phone going to voicemail when called

Ferwerda9 — Mon, 17 May 2021 15:37:56 GMT

How do I check if it’s set to forward calls ?

Re: Phone going to voicemail when called

Triguy — Mon, 17 May 2021 15:40:34 GMT

Here is more info about call forwarding.

https://www.publicmobile.ca/en/on/get-help/articles/call-forwarding

Re: Phone going to voicemail when called

hTideGnow — Mon, 17 May 2021 15:41:47 GMT

try reseat the SIM (power off, take the SIM out for a min, put it back in and power on). It happened to me once. regular reboot didn't work until I reseat the SIM

Re: Phone going to voicemail when called

Ferwerda9 — Mon, 17 May 2021 15:43:32 GMT

I tried that no luck 😔

Re: Phone going to voicemail when called

Anonymous — Mon, 17 May 2021 15:45:51 GMT

@Ferwerda9 : Try dialing *004# . All the forwarding stuff is in your dialer options.

Re: Phone going to voicemail when called

Ferwerda9 — Mon, 17 May 2021 15:48:56 GMT

That didn’t do anything

Re: Phone going to voicemail when called

hTideGnow — Mon, 17 May 2021 15:51:06 GMT

@Ferwerda9 if you checked forwarding and that is not the cause, maybe it's time to open a ticket with Mod:

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone going to voicemail when called

Anonymous — Mon, 17 May 2021 15:53:00 GMT

A couple others ##004# and ##21#

Again..these options should be down in options in your dialer.

Can you call out? Text in/out?

Edit: maybe shut down phone, remove SIM, restart phone, shut down phone, insert SIM, restart phone. See what happens.

Re: Phone going to voicemail when called

Ferwerda9 — Mon, 17 May 2021 15:54:07 GMT

Still not allowing calls to come in. I can make calls.

Re: Phone going to voicemail when called

darlicious — Mon, 17 May 2021 15:59:11 GMT

@Ferwerda9

Ask the moderators to reprovision your sim card and/or reset your account. In an emergency when moderators are not available you could suspend your service via lost/stolen. Log out/in. And resume your service but this will trigger a glitch that causes your rewards to not be applied at renewal. So you would have to contact the moderators after renewal to have them applied manually.

Re: Phone going to voicemail when called

benfatto — Mon, 17 May 2021 15:59:57 GMT

@Ferwerda9 What's make/model of your phone? Try your SIM in another unlocked phone.

Re: Phone going to voicemail when called

Anonymous — Mon, 17 May 2021 16:00:16 GMT

@Ferwerda9 : Maybe try manually adding a dollar into your account if you have a registered payment card and restart the phone again.

Finally, click Plans & Add-ons and then Lost/stolen and Suspend and log out. Wait a minute or two and log back in and back and click Resume and then again restart the phone.

Did you just renew recently? You said something about a month.

Re: Phone going to voicemail when called

HALIMACS — Mon, 17 May 2021 17:23:36 GMT

@Ferwerda9

Try to "disable" voicemail, by dialing *004*8080000000#

THEN, reset it back to defaults, by dialing ##004#