topic Re: Not receiving certain texts in Get Support

Not receiving certain texts

jgrant9411 — Thu, 06 Jan 2022 07:43:17 GMT

I am a new PM customer for the last week. I'm not receiving text messages but still receiving other new texts. So far I've noticed not receiving text messages from a long distance number and from certain businesses ie. Amazon and Canada Revenue. If I replace it with my old sim card (Bell) I get those missing texts. Does anyone have a fix for this or if I missed something when I switched carriers. Thanks everyone

Re: Not receiving certain texts

Triguy — Wed, 07 Jul 2021 15:10:30 GMT

Did you recently port your phone number over to PM ?

You would need to submit a ticket to a moderator by clicking on the bubble on the bottom right.

Re: Not receiving certain texts

Meow — Wed, 07 Jul 2021 15:21:51 GMT

@jgrant9411 wrote:
I am a new PM customer for the last week. I'm not receiving text messages but still receiving other new texts. So far I've noticed not receiving text messages from a long

You mentioned you receive SOME SMS meaning your phone works with PM - you can receive calls and call and send/receive (some) SMS, correct?

CRA has always issues with sending authentication code to either phone or as SMS. Experienced that yesterday but it works today.

And with CRA you have to call them (they have no self service option) to do 'something' with your account so you go through the adding phone number again. I suggest you add all 3 phone numbers and then when logging into CRA site you will have option to select different phone # and try voice call or SMS.

My Service Account Canada has an option to reset your profile and change your phone number if current is not receiving voice calls or SMS.

Same government, different agencies, very similar look of web pages... at one you can reset your phone at another you have to call, wait 30 or so minutes for human assistance... left hand has no idea what right hand is doing and head is in the cloud somewhere...

Re: Not receiving certain texts

softech — Wed, 07 Jul 2021 15:42:28 GMT

@jgrant9411 if your Bell still receiving the text, it looks like the porting wasn't completed. Two ways you can confirm if your port is completed

1. if you call yourself, does your PM phone ring? If not, try putting the Bell SIM back and call again and see if Bell SIM rings

2. Can you logon to Bell account? does it show your Bell phone account active or cancelled? if port is completed, it should be cancelled/closed.

Re: Not receiving certain texts

jgrant9411 — Wed, 07 Jul 2021 16:15:47 GMT

Hello

If I put the bell sim card in my phone rings, if I replace it with the pm sim, it goes to voicemail. It doesn't look like the port in was successful. How can I restart the process? I contacted Bell and they said the request has to come from PM

Re: Not receiving certain texts

Meow — Wed, 07 Jul 2021 16:20:00 GMT

It looks like porting was not completely successful. Watch for your mailbox for porting support phone number...

Re: Not receiving certain texts

Anonymous — Wed, 07 Jul 2021 16:26:33 GMT

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE

or HERE

for android visit HERE ,

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

Re: Not receiving certain texts

sololeo908 — Wed, 07 Jul 2021 17:18:14 GMT

Your Bell account didn't have Port Fraud Protection, right? If it did, and you didn't request to remove it before switching to Public Mobile, that might be the cause.

If that isn't the case, then I highly suggest using Public Mobile's "Live Chat" to get their assistance in making the request that Bell mentioned.

Re: Not receiving certain texts

Meow — Wed, 07 Jul 2021 17:24:51 GMT

What happened to my post??? I provided my comment and it is gone?????

Anyway, CRA has always some issues with sending authentication code to phone/cell (voice or sms).

Call them, ask them to 'do something' (reset, unlock) with your account (you cannot do it yourself) and add all 3 phone numbers if you have them available. That way if one fails to receive a code (voice or sms) the others might work...

Re: Not receiving certain texts

esjliv — Thu, 08 Jul 2021 01:32:06 GMT

@jgrant9411 wrote:
Hello
If I put the bell sim card in my phone rings, if I replace it with the pm sim, it goes to voicemail. It doesn't look like the port in was successful. How can I restart the process? I contacted Bell and they said the request has to come from PM

Hello @jgrant9411

You need to have Public Mobile restart the porting request. Submit a ticket with the Moderators.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)