topic Sim Card Swap in Get Support

Sim Card Swap

Allen-Martin — Thu, 06 Jan 2022 07:43:13 GMT

how do i change my sim card

Re: Sim Card Swap

Dunkman — Mon, 17 May 2021 12:55:53 GMT

You will need to contact moderator for SIM card swap. Previously, you were able to change SIM card by yourself in self service account, but that was stopped to prevent SIM card swap fraud.

Here is some more information and link to submit ticket for moderator help.

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

Re: Sim Card Swap

Triguy — Mon, 17 May 2021 13:08:36 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Sim Card Swap

hTideGnow — Mon, 17 May 2021 13:15:22 GMT

HI @Allen-Martin , you can also use this direct link to open ticket regarding SIM card change

https://urlshortner.tiia.ai/-H7DB-

Re: Sim Card Swap

Anonymous — Mon, 17 May 2021 13:47:19 GMT

@Allen-Martin : Just in case you mean something else... you can remove your existing SIM out of your phone and put it in a different phone. You don't need to get a new SIM and get it changed in the system.

Or you might mean to change service providers. Then you get a PM SIM and activate it.

The only times you need to have it changed in the system is if you've lost the SIM, lost the phone with the SIM in it, broken the SIM. If you've lost the phone then you would want to use the Lost/stolen function to suspend your service.