topic Re: Payment issue in Get Support

Payment issue

Vickie2 — Thu, 06 Jan 2022 07:43:02 GMT

hello ,

I've been trying to make payment for monthly plan since yesterday but it says " unable to process" and there's nothing wrong with my card. I can't even add my card for an autopay. What could be an issue?

Re: Payment issue

HALIMACS — Sun, 16 May 2021 00:33:22 GMT

@Vickie2

When updating/adding credit card info, make sure to do the following to avoid the common glitches that sometimes occur with this process:

Clear your browser's cache & cookies
Use incognito mode
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields

Re: Payment issue

HALIMACS — Sun, 16 May 2021 00:36:34 GMT

@Vickie2

You can also use payment vouchers from here:

Or purchase from recharge.com

Re: Payment issue

esjliv — Sun, 16 May 2021 00:39:07 GMT

@Vickie2 wrote:
hello ,

I've been trying to make payment for monthly plan since yesterday but it says " unable to process" and there's nothing wrong with my card. I can't even add my card for an autopay. What could be an issue?

@Vickie2 are you trying to activate?

Try using this link to use the: Public Mobile Online Activation Assistance

Re: Payment issue

BlueB — Sun, 16 May 2021 01:21:23 GMT

@Vickie2

That's odd, do you have any amounts owing for some reason? I would try vouchers, available from convenience and grocery stores like @HALIMACS mentioned.

Otherwise, you can try to remove+add your credit card (if there's already one there). Replacing your card will likely work but this definitely will reset the card in the system.

Hope it helps. Alternatively, you can try and open a ticket with a Moderator via the SIMon chatbot (lower-right corner, chat bubble) but would try the above option first. 🙂

Re: Payment issue

hTideGnow — Sun, 16 May 2021 01:53:12 GMT

@Vickie2 did you try using 611 and pay with the credit card on file?

Or did you try one time payment and try "Other" amount or "Amount Due" (see if one of the two works) ?