topic Purchased wrong add-on in Get Support

Purchased wrong add-on

tasha31 — Tue, 04 Jan 2022 18:51:26 GMT

Hi, I purchased the wrong data add-on by mistake: "US Roaming - 250 MB Data/Itinérance É-U - 250 Mo".

Indeed, I live in Canada and I cannot use it. Is it possible to have those funds transfered back to my account so that I can purchase a different add-on?

Thank you.

Re: Purchased wrong add-on

Samianauman — Thu, 08 Jun 2017 05:27:44 GMT

Contact mod they won't offer refund but they will give you public mobile credit which can be used for next renewal top up.

Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Purchased wrong add-on

Mary_M — Thu, 08 Jun 2017 13:05:08 GMT

Good morning @tasha31,

Thank you for bringing this to our attention!

Purchasing the wrong add-on isn't quite fun , but good thing for the community 🙂 Can you please send me your phone number via private message ? I can definitely make the changes for you !

Let's keep the conversation going,

Mary