topic Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT in Get Support

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

wiilo — Thu, 06 Jan 2022 07:42:48 GMT

I can't pay my bills please need help asap please contact me xxxxxxxxxxxxxxxxxxxxx have 2 numbers xxxxxxxxxxxxxxxxx or xxxxxxxxxxxxxx thanks

edited by computergeek541: e-mail address and phone numbers removed

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

computergeek541 — Sat, 15 May 2021 04:13:27 GMT

@wiilo wrote:
I can't pay my bills please need help asap please contact me xxxxxxxxxxxxxxxxxxxxx have 2 numbers xxxxxxxxxxxxxxxxx or xxxxxxxxxxxxxx thanks

Are you unable to access your self serve account? If so, you can still top up your account with vouchers purchases either from online retailers or from a retail store. The voucher can be added to your account using *611.

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

hTideGnow — Sat, 15 May 2021 04:15:44 GMT

@wiilo What exactly was the issue? Unable to logon ? or credit card issue?

If you are able to logon, is the account showing Activing?

If you are unable to logon , do you remember the email address used? did you try Forgot Password? if you are not sure about the email address used, try to use Forgot Password for all possible email address you might have used and see which one got the reset password link.

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

darlicious — Sat, 15 May 2021 04:24:59 GMT

@wiilo

The pm self serve is down again for maintenance. What do you need help with?

Edit:

Your only option at the moment is to pay by voucher thru 611 or if you know your 4 digit account pin # you can pay with the card on file.

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

hTideGnow — Sat, 15 May 2021 04:21:48 GMT

oh.. this is an unscheduled maintenance...

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

esjliv — Sat, 15 May 2021 12:42:01 GMT

@wiilo wrote:
I can't pay my bills please need help asap please contact me xxxxxxxxxxxxxxxxxxxxx have 2 numbers xxxxxxxxxxxxxxxxx or xxxxxxxxxxxxxx thanks

edited by computergeek541: e-mail address and phone numbers removed

@wiilo , if you were having Self Serve issues yesterday, hopefully all is working for you this morning. I see no issues this morning on my end.

If you have not registered for a Self Serve account yet, you can do that here: https://selfserve.publicmobile.ca/self-registration/

All customer service is online at Public Mobile there is no phone number to call for account related or service issues.

But the Community (who are Public Mobile customer just like you) usually responses with swift, helpful responses.

For future account related issues, Moderators (Public Mobile representatives) can be contacted by these attached methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

Meow — Sat, 15 May 2021 14:27:54 GMT

@wiilo wrote:

There is no PM human support (live person to Talk to).

If you still have unresolved issues with your account, please contact Moderators.

For account/data issues please contact Moderators.

To contact a moderator, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with MODs). Click here and type ticket, then select account-specific question, then select you need a human now. Follow the prompts to submit a ticket or,

- Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

louie1lawless — Sun, 16 May 2021 15:47:51 GMT

My name is Louie xxxxxx telephone ie 250 2xx xxxx, and I can't pay bill

Edit by Dunkman: removed personal information

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

hTideGnow — Sun, 16 May 2021 15:49:31 GMT

@louie1lawless this is an open forum and we are all customers like you. Please click on the 3 dots to remove your personal info.

so, what exactly was the issue? Can you logon to Self-Serve? did it show account Active? was it Autopay failed?

If you want PM to assist, you will need to open a ticket using the bubble on the lower right.

However, you can try to provide use more details to your issue and maybe we can help and you will get your issue resolved quicker than opening ticket with mod

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

hairbag1 — Sun, 16 May 2021 16:28:29 GMT

@louie1lawless...

you can get a payment voucher at London Drug, (for example). then dial ~~911~~ to add to your account. Then deal with credit card issue later.

edit....should read 611. Thanks @BlueB ...my sausage-fingeritis struck again.

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

BlueB — Sun, 16 May 2021 15:59:50 GMT

@hairbag1 wrote:
@louie1lawless...
you can get a payment voucher at London Drug, (for example). then dial 911 to add to your account. Then deal with credit card issue later.

Just a correction here... please call 611 to refill your account with the voucher (and not 911!). That's clearly a typo there by @hairbag1. 😅

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

darlicious — Sun, 16 May 2021 16:43:24 GMT

@BlueB

Lol.... @hairbag1 is going to make the annual top ten list of reasons to not call 911.

DO NOT CALL 911 TO TOP UP YOUR PUBLIC MOBILE ACCOUNT. 🤣🤣🤣

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

Defectiveai67 — Mon, 17 May 2021 18:34:01 GMT

Hey there. Been there, Done that.
Just Ask to speak to a moderator here, and they will help you out!!! Ez as pie!! Lol 8-)

Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

hTideGnow — Mon, 17 May 2021 18:35:23 GMT

@Defectiveai67 yes.. easy.. so.. your issue all resolved now?