topic Re: Voucher not working in Get Support

Voucher not working

Alookla — Thu, 06 Jan 2022 07:42:33 GMT

I bought a top up 25 dollar voucher butnits not worming

Re: Voucher not working

dabr — Fri, 14 May 2021 17:51:53 GMT

@Alookla wrote:
I bought a top up 25 dollar voucher butnits not worming

@Alookla Double check that you're entering the correct PIN (12 digits). Try dialing 611 to enter the voucher if you tried within your account already. Also some voucher funds take several hours before becoming available, so you might need to keep trying over the next few hours.

Re: Voucher not working

Anonymous — Fri, 14 May 2021 17:53:08 GMT

@Alookla : Some voucher vendors are known to have a delay. Where did you get it from? Did you try using the 611 service? Are you using the PIN if there are more than one 12 digit sets on the printout?

Edit: speedy up there 🙂

Re: Voucher not working

Triguy — Fri, 14 May 2021 17:52:34 GMT

It takes a few hours for activation. When did you purchase it ?

Re: Voucher not working

dabr — Fri, 14 May 2021 17:54:48 GMT

@Anonymous wrote:
@Alookla : Some voucher vendors are known to have a delay. Where did you get it from? Did you try using the 611 service? Are you using the PIN if there are more than one 12 digit sets on the printout?

Edit: speedy up there 🙂

Lol...for once! 😊

Re: Voucher not working

darlicious — Fri, 14 May 2021 17:59:10 GMT

@Alookla

Here's some member contributed info on their experiences with different vouchers that may help you.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

Re: Voucher not working

Meow — Fri, 14 May 2021 18:00:40 GMT

I am trying to understand how PM works...

What is the purpose of voucher if you can add funds to your account at any time logging into your self serving account?

Re: Voucher not working

Anonymous — Fri, 14 May 2021 18:05:02 GMT

@Meow : You've been here a while now...maybe start your own thread. Maybe an Oracle might come along and pull this segment out themselves.

Some people might not have credit cards. Some might not have a bank with Visa Debit. Some might be opposed to putting their credits in on a system. Prepaid gift cards have a bit of a fee up front. And then each time.

Re: Voucher not working

darlicious — Fri, 14 May 2021 18:07:33 GMT

@Meow

Not everyone has a credit or debit/card to use or choose not have one registered for autopay or have a valid one or one that can carry a balance so vouchers offer an alternative way to pay for your services. It is also the easiest way to pay thru 611 and reactivate your services instantly. Some customers have never set up their self serve account or have access to a computer/internet to access their account.

Re: Voucher not working

softech — Fri, 14 May 2021 19:29:51 GMT

@Meow wrote:
I am trying to understand how PM works...
What is the purpose of voucher if you can add funds to your account at any time logging into your self serving account?

... sad but true.. sometime people can't access the self-serve. It might be system problem, it might be people forgot the username/password. Also, it could be credit card issue, can be the credit card itself is the problem (not related with PM) or could be system issue with PM