topic Re: SIM card not working in Get Support

SIM card not working

Batman1k — Thu, 06 Jan 2022 07:42:29 GMT

I use to have public mobile. Want to come back but it’s not accepting my SIM card. Says it’s invalid. What do I do? Also do you have any LTE plans in Ontario

Re: SIM card not working

JK8 — Tue, 06 Jul 2021 01:36:53 GMT

@Batman1k wrote:
I use to have public mobile. Want to come back but it’s not accepting my SIM card. Says it’s invalid. What do I do? Also do you have any LTE plans in Ontario

No LTE data plans. Are you using a new SIM card?

Try the live chat for activations:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: SIM card not working

NDesai — Tue, 06 Jul 2021 01:39:40 GMT

@Batman1k You must have a brand new sim card to open an account and activate a line. PM no longer offers LTE plans. Their data is 3G and capped at 3mbps which is good enough for normal browsing and social media here and there.

Re: SIM card not working

softech — Tue, 06 Jul 2021 01:43:01 GMT

@Batman1k you probably have left PM for over 90 days and your account likely have closed. Old SIM cannot be re-used for another activate. You will need to have a new SIM if you want to activate with PM.

No, PM does not offer LTE plan any more. If you need LTE, you will have to go with Koodo or Telus.

Depends on what you need, 3G plan offered by PM are enough for most web browsing needs.

Re: SIM card not working

LurganIeUk — Tue, 06 Jul 2021 02:38:33 GMT

Once a SIM card or mobile account has been closed the SIM card is useless. You need to buy another one or ask if any one has any free ones or where to find one that is low cost and fast delivery. PM right now has 2 for $10 but apparently take too long to process and mail.

Re: SIM card not working

BKNS27 — Tue, 06 Jul 2021 03:50:28 GMT

@Batman1k

You can’t reuse your old PM SIM. I would suggest you get one from Canadian Cell Supplies online or go to London Drugs or your local PM retailer. If you need one right away so you can take advantages of the current PM sales but remember to add your email address for these promos.

Remember that Referral Codes for the $10 discount are available from any PM members on this Community. 😉