topic Re: SIM Swap in Get Support

SIM Swap

shmantrik — Thu, 06 Jan 2022 07:42:25 GMT

Bought a new phone. It uses Nano SIM. Went to London Drugs and took a new SIM from them. How to swap to the new SIM card? Thanks

Re: SIM Swap

Quigley — Fri, 14 May 2021 02:56:25 GMT

@shmantrik You'll have to use the chat bubble at the page bottom right corner to get a ticket for help with that. The moderators will have to help you with that process.

Re: SIM Swap

JK8 — Fri, 14 May 2021 03:00:18 GMT

@shmantrik wrote:
Bought a new phone. It uses Nano SIM. Went to London Drugs and took a new SIM from them. How to swap to the new SIM card? Thanks

Do you already have a SIM card you are using. Can you punch it out for the nano size?

Re: SIM Swap

esjliv — Fri, 14 May 2021 03:00:32 GMT

@shmantrik wrote:
Bought a new phone. It uses Nano SIM. Went to London Drugs and took a new SIM from them. How to swap to the new SIM card? Thanks

@shmantrik

SIM's come in 3 adaptable sizes.

You should be able to transfer your current Public Mobile SIM into your new phone with the 'extra' or 'less' adapter pieces the SIM comes with.

Re: SIM Swap

LurganIeUk — Fri, 14 May 2021 03:02:23 GMT

Check the SIM you have. Most are tricut and likely you already have. It is hard to see but try to gently push out the nano.

Re: SIM Swap

Quigley — Fri, 14 May 2021 03:04:38 GMT

@esjliv @JK8 The OP was asking how to do a sim card swap not how to modify the current sim card. Just saying 😂

Re: SIM Swap

esjliv — Fri, 14 May 2021 03:06:45 GMT

@Quigley wrote:
@esjliv @JK8 The OP was asking how to do a sim card swap not how to modify the current sim card. Just saying 😂

@Quigley that could have been understood in more than one way.

Just sayin'

Re: SIM Swap

Quigley — Fri, 14 May 2021 03:09:10 GMT

@esjliv Sorry, don't think so 😃

Re: SIM Swap

JK8 — Fri, 14 May 2021 03:15:33 GMT

@Quigley wrote:
@esjliv @JK8 The OP was asking how to do a sim card swap not how to modify the current sim card. Just saying 😂

I agree with @esjliv on this. The OP has a SIM card who may not know that it will work with the new phone. The OP may think that each SIM card is tied to each phone. The OP has stressed Nano size so may not know that you can punch out.

Re: SIM Swap

darlicious — Fri, 14 May 2021 03:32:18 GMT

@shmantrik

You need to locate the sim card tray on your old phone. It will be retangular with a tiny dot/hole on one side. Unless its a phone with a removable battery then the sim card may be located under the battery. Remove the sim card if it is a tricut then you should be able to gently snap it out if the micro frame.

Now locate the sim tray on the new phone use the sim card pin that came with your phone to pop open the slot. Take the sim card from the old phone and put it in the new phone. If you cannot change the sim card size to fit the new phone then you will have to contact the moderators to do a new sim swap with the brand new sim card.

Re: SIM Swap

Anonymous — Fri, 14 May 2021 04:46:13 GMT

@Quigley : As a literal answer to the _question_, yes. But as a more informative answer to the _need_, I interpreted it the way the others have too.

Re: SIM Swap

Quigley — Fri, 14 May 2021 05:05:20 GMT

@Anonymous That's fine but the OP's actions kinda says it all. Either way they found their solution.

Re: SIM Swap

Anonymous — Fri, 14 May 2021 05:13:21 GMT

@Quigley : But the others in this thread would say that the OP didn't know these options. That the OP ran out and spent money on something they didn't need. (as far as we know on that too...maybe they have an old SIM that isn't tri-punch)

Re: SIM Swap

HALIMACS — Fri, 14 May 2021 10:14:41 GMT

@shmantrik wrote:
Bought a new phone. It uses Nano SIM. Went to London Drugs and took a new SIM from them. How to swap to the new SIM card? Thanks

Hi @shmantrik

Just to clarify a few of the replies on this thread - in effect ALL replies are correct. What's needed is more details from you to determine which approach is best.

If you purchased a new phone and DO NOT HAVE your existing SIM card thus needing to purchase another one (i.e. perhaps original was LOST or DAMAGED with the prior phone), then @Quigley is correct in that you need the Moderators assistance to associate the new SIM card with your Public Mobile account
If you purchased a new phone and still have the original SIM card and phone, (i.e. you're just upgrading devices), then @JK8 & @esjliv are correct in the adapter sizing variations for devices with different size SIM slots
If you were NOT an existing Public Mobile customer at all (a possibility, but perhaps least likely the case based on your initial inquiry wording) and you simply went to London Drugs to purchase a new device and SIM card, then you're half way to starting services. Just click the "Activate" tab on top of screen and follow the prompts to joining!!!

Re: SIM Swap

computergeek541 — Wed, 23 Jun 2021 04:32:27 GMT