topic Re: Data doesnt work in Get Support

Data doesnt work

vincent568 — Thu, 06 Jan 2022 07:42:22 GMT

I just got a new phone because I broke my previous one and I am not sure why my data on my plan is not working for me (The phone is a umidigi A9).

Re: Data doesnt work

Anonymous — Mon, 05 Jul 2021 22:39:41 GMT

and do rebooting your phone - This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

Changing APN Settings On Android device

click HERE

Re: Data doesnt work

BlueB — Mon, 05 Jul 2021 22:23:52 GMT

@vincent568

Welcome to the Public Mobile community! 🙂

A couple things to check:

When you log into My Account - does it show you still have data available/remaining to use?
Do apps work okay when connected to wifi?

If your phone apps work okay with wifi, I would double check that the APN settings are correct - if you make any modifications, be sure to reboot your phone afterwards just in case!

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

You can also try troubleshooting by placing your SIM card in another phone to see whether data works.

Note that your phone may track the "wrong" data usage by month when Public Mobile's cycle is actually every 30 days. This can throw you off and give you the wrong impression of how much data you actually have used/remaining.

Re: Data doesnt work

esjliv — Mon, 05 Jul 2021 22:23:19 GMT

Hello @vincent568

Ensure data is enabled.

With the Public Mobile SIM card in the phone, do a RESET of your Network Settings.

Check your APN Settings:

Re: Data doesnt work

softech — Mon, 05 Jul 2021 22:24:16 GMT

it's likely an APN setting issue.

What is the APN setting now?

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Data doesnt work

vincent568 — Mon, 05 Jul 2021 22:30:45 GMT

yes i still have data and my apps still funtion over wifi just when i do not have a wifi connection im still unable to use data. My month just reset 3 days ago and i still have 90% of my data available.

Re: Data doesnt work

softech — Mon, 05 Jul 2021 22:32:07 GMT

@vincent568 can you update the APN setting? Other people have complain that they can't update the APN setting on Umidigi phones, they have to use some workaround. Let us know if you can edit the APN

Re: Data doesnt work

Anonymous — Mon, 05 Jul 2021 22:34:53 GMT

@vincent568- As per the PM compatibility checker, that particular model is not listed as compatible. Doesn't mean it is not compatible, but it does not show up on the list. A couple of other A#pro models are listed though, so it might be compatible. You should check the frequencies/bands used by your model (A9), to see if they are compatible.

Re: Data doesnt work

vincent568 — Mon, 05 Jul 2021 22:36:00 GMT

After completing the apn settings my data now works thanks for the help.

Re: Data doesnt work

BlueB — Mon, 05 Jul 2021 22:41:41 GMT

Glad it was a relatively quick and easy fix! Enjoy your new phone! 🙂