topic Re: No Service - Provisioning Issue? in Get Support

No Service - Provisioning Issue?

jamdiver — Thu, 06 Jan 2022 07:42:17 GMT

Very frustrating to have no signal all of a sudden, now I have a ticket in, and the wait begins. I read this issue on other recent threads that boiled down to a provisioning issue with PM. Not a bad sim, have done all the troubleshooting, now waiting for my phone to work. How long have others normally been without service?

Re: No Service - Provisioning Issue?

computergeek541 — Fri, 14 May 2021 01:34:09 GMT

@jamdiver wrote:
Very frustrating to have no signal all of a sudden, now I have a ticket in, and the wait begins. I read this issue on other recent threads that boiled down to a provisioning issue with PM. Not a bad sim, have done all the troubleshooting, now waiting for my phone to work. How long have others normally been without service?

Have you tried calling your phone number (using a different phone)? I'm wondering about your service possibly having been assigned to a different SIM card.

Re: No Service - Provisioning Issue?

HALIMACS — Thu, 13 May 2021 20:35:23 GMT

Hi @jamdiver

This varies wildly.

Hopefully, the Moderators will first confirm that the SIM number hasn't been compromised. You may wish to pull the SIM from your phone and note the last 4 digits to supply the Moderators to ensure it matches the one associated with your file.

When did you first notice the no service and I presume your self-serve account displays "Active" and your account hasn't been allowed to lapse into a suspended state.

Re: No Service - Provisioning Issue?

jamdiver — Thu, 13 May 2021 20:39:58 GMT

This a.m No Service displayed, I had to give my other phone to husband to use at work. This evening I pulled both PM sims and tried in each Iphone and they work in mine, not his. Account is auto pay and not an issue there. Ran other troubleshooting, network reset, nothing worked.

Re: No Service - Provisioning Issue?

jamdiver — Thu, 13 May 2021 20:41:38 GMT

Yes, just dead air, no ring, no VM, nothing.

Re: No Service - Provisioning Issue?

HALIMACS — Thu, 13 May 2021 20:46:37 GMT

SO, @jamdiver

If BOTH SIM's work in your device, but neither work in his, is it possible his phone may have been purchased 2nd hand and has been blacklisted? (or did he purchase it NEW from a store)

If 2nd hand, check here: (even if new, still check here to be certain...)

To get the IMEI# of the device, dial *#06# It will work and display even if phone service is inactive:

Check the Status of Your Device in Canada - DeviceCheck.ca

Re: No Service - Provisioning Issue?

jamdiver — Thu, 13 May 2021 21:24:09 GMT

He has had this phone over a year now.

Re: No Service - Provisioning Issue?

Anonymous — Thu, 13 May 2021 21:25:55 GMT

@jamdiver wrote:
He has had this phone over a year now.

Any result from devicecheck?

Re: No Service - Provisioning Issue?

jamdiver — Thu, 13 May 2021 21:28:46 GMT

IMEI was checked when it was activated on the Bell network over a year ago. Switch to PM in Feb.

Re: No Service - Provisioning Issue?

BlueB — Thu, 13 May 2021 21:32:07 GMT

@jamdiver

Try checking again in case the status was changed for any reason... (dial *#06#)

https://www.devicecheck.ca/check-status-device-canada/

Let us know the result. Also, you can try and reset flight mode on, then off again, and do a manual Network Search to see if that makes any difference.

Re: No Service - Provisioning Issue?

Anonymous — Thu, 13 May 2021 21:32:32 GMT

@jamdiver wrote:
IMEI was checked when it was activated on the Bell network over a year ago. Switch to PM in Feb.

Understood. Try it again anyway.

Re: No Service - Provisioning Issue?

jamdiver — Thu, 13 May 2021 21:34:42 GMT

It has been over an hour since I submitted a ticket and no reply. This is a work phone with many contacts that need to be in communication. Is PM service reliable or could we deal with this every time there is a network upgrade or other change? The price is right, but not with service issues.

Re: No Service - Provisioning Issue?

BlueB — Thu, 13 May 2021 21:38:18 GMT

@jamdiver

We understand your frustration, but again - Public Mobile is a no-frills community-supported service provider. For business/work use, if you require good company-provided support, this may not be a service well-suited for you. You may want to look into upgrading to Koodo or better yet- Telus or another top tier provider.

Otherwise, we're trying to step you through a few troubleshooting steps. First, please check your device's IMEI again now at:

https://www.devicecheck.ca/check-status-device-canada/

Re: No Service - Provisioning Issue?

Anonymous — Thu, 13 May 2021 21:42:11 GMT

@jamdiver : You said two SIM's from two active accounts work in one of your phones. And neither work in this one. That points to a device problem.

Re: No Service - Provisioning Issue?

jamdiver — Thu, 13 May 2021 21:43:41 GMT

OK, wow, I am getting a blacklist message and that makes NO sense. Even our Bell account had a credit, no amount owing. I would guess Bell is responsible for this, we had an ordeal with them unlocking my phone previously so I could switch. What happens from here? Are there options to get off the blacklist and how do I find out why it was placed there?

Re: No Service - Provisioning Issue?

BlueB — Thu, 13 May 2021 21:48:11 GMT

@jamdiver

When you receive your reply from a Moderator, you can work with them (and/or Bell if you choose) to see what things you can try to resolve this. As fellow users, there isn't anything we can do to help with a Blacklisted device.

Re: No Service - Provisioning Issue?

jamdiver — Thu, 13 May 2021 21:49:51 GMT

Ok, I appreciate the info thus far.

Re: No Service - Provisioning Issue?

Anonymous — Thu, 13 May 2021 21:50:47 GMT

@jamdiver : I seem to think we've been seeing a few more of these occurrences recently. Did you buy the phone new in a sealed box from Bell? Or did you buy it used from a private seller? Or a "lesser" retailer?

My thinking is that someone somewhere mis-typed an IMEI and caused your phone to arrive on the blacklist. I don't know how to get it off.

Re: No Service - Provisioning Issue?

HALIMACS — Thu, 13 May 2021 21:52:39 GMT

@jamdiver

I figured it could have been this which is why I mentioned it initially - even after 1 ½ years some other users have found their device to become blacklisted for various reasons.

It really is not a nice thing to happen - and if you can determine the provider who registered it to be blacklisted you might be able to work with them toward resolving the matter.

Re: No Service - Provisioning Issue?

jamdiver — Thu, 13 May 2021 21:52:55 GMT

Hi,

It was a private seller, we met at the Bell store and had it all switched over with them.