topic Re: Can't make a payment in Get Support

Can't make a payment

stang123 — Thu, 06 Jan 2022 07:42:14 GMT

Hi,

I am having trouble making a payment. Whenever I click submit, it says that I have enough funds available to my current balance.

Thanks

Re: Can't make a payment

dabr — Thu, 13 May 2021 19:20:22 GMT

@stang123 wrote:
Hi,

I am having trouble making a payment. Whenever I click submit, it says that I have enough funds available to my current balance.

Thanks

@stang123 Try clearing your cache/cookies and use incognito/privacy mode on a new browser when retrying. You can also wait another hour before retrying. You may need to click the Reactivate option a couple of times too.

Is the account showing suspended or autopay didn't work? If paying by vouchers, sometimes they can take a few hours before the funds on those become available.

Re: Can't make a payment

stang123 — Thu, 13 May 2021 19:21:09 GMT

Yes it says the account is suspended due to insufficient funds.

Re: Can't make a payment

darlicious — Fri, 14 May 2021 15:41:00 GMT

@stang123

Do you have enough funds in your balance to cover your plan amount? If not choose "other" amount and enter the difference in funds owing.

Re: Can't make a payment

vangeroo — Fri, 14 May 2021 15:18:44 GMT

I had the same problem. I think autopay option was blocking me paying manually. instead of amount in full option I chose specified amount on payment page and that seemed to work. I also sent in a ticket and got moderator support.

Re: Can't make a payment

vangeroo — Fri, 14 May 2021 15:21:29 GMT

yes me too! I had to update my payment method...and then choose specified amount and pay it to get it reactivated.