topic Re: SIM card swap in Get Support

SIM card swap

LindsayLeeSupem — Thu, 06 Jan 2022 07:42:10 GMT

Hi, I need a sim card swap done ASAP - my old phone was stolen, I have a new phone,I have a new sim card that has net yet been assigned, I tried using the chat bot and it said to get help from a moderator. I did this on my own one time before and it was very simple. Somebody (a moderator) PM me As Soon As Possible please, so that I can take control of my number again so that I know it is not being abused and I am supposed to hear from my mom this morning and it is very important!!!!! So somebody please help ASAP!!!! Thank You!!!!

- ready to go,

Lindsay

SD08: Moved from Beginner’s Guide to the Community; title edited to reflect subject.

Re: SIM card swap

darlicious — Thu, 13 May 2021 18:31:06 GMT

@LindsayLeeSupem

Log into your account and suspend your service via lost/stolen then you can contact the moderators to swap sim cards for you.

Edit:

As supplied by @hTideGnow below.....

Re: SIM card swap

hTideGnow — Thu, 13 May 2021 18:31:27 GMT

@LindsayLeeSupem If you got the new SIM card with you and ready to request SIM swap, you can do so with this directly link:

https://urlshortner.tiia.ai/-H7DB-

Re: SIM card swap

LindsayLeeSupem — Thu, 13 May 2021 18:31:41 GMT

I have reported my phone as lost/stolen. Now, how do I contact a moderator!?

Re: SIM card swap

Triguy — Thu, 13 May 2021 18:31:55 GMT

@LindsayLeeSupem

Due to recent sim swap fraud, you need to contact a moderator to change it.

Please note: In order to protect our customers from SIM swap fraud, we have temporarily disabled all online SIM swaps through Self-serve as of March 8th. To change your SIM card, please submit a ticket.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: SIM card swap

darlicious — Thu, 13 May 2021 18:32:11 GMT

@LindsayLeeSupem

Use the chatbot link supplied by @hTideGnow or send a private message with the following info...

Full name and address on your account.
Email, pin # and phone #.

If you don't remember your pin # include at least 3 of the following or be prepared to be asked to answer these to further verify your identity before they will swap sim cards.

Last payment, amount, date, type and last 4 digits.
Alternate phone # if any.
Date of birth.
Plan amount, recent changes, any add ons on account.
Security question and answer.
Frequently called/texted numbers.
Account #.
Credit card expiry date.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Wait times average 2 to 4 hours up to 48 hours for non urgent requests. Wait times are quick todsy...under one hour. Include uour new sim card # in your message.