topic Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET) in Get Support

Re: Inactive account

cantdial611 — Thu, 06 Jan 2022 07:41:26 GMT

Hi i have a public mobile phone and sim card and when i try to dial *611 to top up it says Mobile network not available, ive never had this problem before. I havent topped up in a few months, but prior ive topped up plenty of times....i really need a phone and just bought a phone card for apparently no reason? can anyone help me with this ????

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

sbouwsema — Tue, 11 May 2021 23:59:57 GMT

If you have an iPhone check your network settings.
My phone was hacked somehow and I can no longer use a SIM card with PM. It shows as “phone not allowed” in Network settings.
hope that’s not your issue too!
Regardless, I have an investigation going with the fraud department looking into it.

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

esjliv — Wed, 12 May 2021 00:01:02 GMT

@cantdial611 wrote:
Hi i have a public mobile phone and sim card and when i try to dial *611 to top up it says Mobile network not available, ive never had this problem before. I havent topped up in a few months, but prior ive topped up plenty of times....i really need a phone and just bought a phone card for apparently no reason? can anyone help me with this ????

@cantdial611

few months...perhaps more than 90 days?

You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.

After 90 days of non-payment, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

cantdial611 — Wed, 12 May 2021 00:39:53 GMT

yes my account was cancelled. Stupidest thing ive ever seen and heard of in my life.

Literally.

i just wasted $25. How can i get a new account made? and do i have to pay for a new sim?
prob just gonna switch providers ngl

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

sbouwsema — Wed, 12 May 2021 00:52:13 GMT

Switch providers! I have been waiting over 24 hours for any moderator to get back to me about money that was stolen from my account, and locked me out of my SIM card.

https://www.koodomobile.com/prepaid-plans

https://www.freedommobile.ca/en-CA/prepaid-plans

https://www.luckymobile.ca/shop/plans/prepaid

Some options I'm also considering switching to - big mistake PM...HUGE.

Good luck!

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

hTideGnow — Wed, 12 May 2021 00:57:46 GMT

@sbouwsema we are all customers here and try to help.

did you check your Community inbox (the envelop on the top right?)

Since it has been over 24 hours, try to open a ticket again with this direct link for Simjacked issue:

https://urlshortner.tiia.ai/lmjsvR

Re: inactive account

Dunkman — Wed, 12 May 2021 01:03:45 GMT

@cantdial611 wrote:
yes my account was cancelled. Stupidest thing ive ever seen and heard of in my life.
Literally.
i just wasted $25. How can i get a new account made? and do i have to pay for a new sim?
prob just gonna switch providers ngl

@cantdial611

If your account was closed due to inactivity, you would need to buy a new Sim card and start a new account with new phone number.

https://publicmobile.ca/en/on/portal/activation

If you bought a payment voucher, you could use it in the new account.

Re: inactive account

esjliv — Wed, 12 May 2021 02:57:31 GMT

@cantdial611 to add to @Dunkman 's post, some locations will include the SIM for free if you activate in store.

Never hurts to ask the question "will you include the SIM if I activate it with you?"

Re: inactive account

hTideGnow — Wed, 12 May 2021 03:02:16 GMT

for possible free SIM, check your local Walmart/Loblaws/London Drugs

Re: Inactive account

darlicious — Wed, 12 May 2021 04:22:40 GMT

@cantdial611

Enter a new email address ( not the same as your cancelled pm account's) in the deal alerts sign up box at the bottom of the plans page and see if you can generate the free second month offer below.

https://www.publicmobile.ca/en/on/plans

You may be able to stack it with a bundles offer from Canadian Cell supplies that offers a free sim card and up to 50% off your first month. If they can confirm that you can stack the offers then choose the $50/10.5gb and downgrade to your preferred plan before the second month renewal to maximize your savings/free month credit.

Don't forget to use a referral code for your $10 bonus referral credit. You can also try the data bonus promocodes but they may not stack with the free month promo. BONUS2GB is a one time 2gb data add on. PMBONUS1GB is a monthly 1gb of plan data but you will lose it if the rate plan is changed so choose your plan wisely. Both promocodes can only be used on $35+ plans.

This is a targeted email offer from pm to emails that had preregistered for previous flash sales but did not activate....there is no guarantee that signing up for deal alerts will generate this offer but its worth a try.....

Re: Inactive account

sunflowershine — Wed, 12 May 2021 05:47:31 GMT

@cantdial611 You will need to buy a new SIM in order to make call again. In the meantime, if you can have wifi, you can download a free app, such as TextNow or Fongo to make call as long as you have internet access.