topic Re: Calls to USA in Get Support

Calls to USA

Demas11 — Thu, 06 Jan 2022 07:41:23 GMT

I have tried several different phone numbers to Oregon and Washington and received messages stating that the number is not available .

Is my phone or the ability to call the USA being blocked?

Thanks for your time

Demas11

Re: Calls to USA

Triguy — Tue, 11 May 2021 23:11:35 GMT

Do you have the US long distance add-on ?

1000 U.S. Long Distance Minutes - $15

Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialled: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726.

Re: Calls to USA

esjliv — Tue, 11 May 2021 23:44:58 GMT

@Demas11 wrote:
I have tried several different phone numbers to Oregon and Washington and received messages stating that the number is not available .
Is my phone or the ability to call the USA being blocked?
Thanks for your time
Demas11

@Demas11 ,

Are you on this plan?

And if so, are you calling from WITHIN Canada?

If yes to both questions above, do one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

* reset network settings

Will the calls complete now?

If not, check with the Moderators about your account.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)