topic Re: New Phone will noit automatically establish a connection to Public Mobile in Get Support

New Phone will noit automatically establish a connection to Public Mobile

robweir — Thu, 06 Jan 2022 07:41:21 GMT

My wife just purchased a new Smart Phone which is an Android 10.0 It is a No-Name phone which I have inserted her old SIM card into Slot one of two Slots. Everything is working fine except my Connection to the Public Mobile Network. It attempts to connect automatically but fails.

Any assistance would be welcome. It uses 3G if that helps in anyway.

Re: New Phone will noit automatically establish a connection to Public Mobile

Anonymous — Sun, 04 Jul 2021 00:23:39 GMT

@robweir : Make/model/submodel of phone? Are you possibly in MB? Did you try the second slot?

Re: New Phone will noit automatically establish a connection to Public Mobile

softech — Sun, 04 Jul 2021 00:36:41 GMT

@robweir can you select network manually and do you see Public Mobile as one of the choices?

Did you try connecting to 3G Only instead of automatic?

you might want to give use the model and brand to check if your phone has the required bands. Most phones sold in Canada these days should work on PM... but if you got your smaller brand phone from other country, it might not have the bands needed.

Re: New Phone will noit automatically establish a connection to Public Mobile

robweir — Sun, 04 Jul 2021 00:47:48 GMT

About the earlier question I am not in MB but BC. I am not sure how to try a manual connection with 3G.

Re: New Phone will noit automatically establish a connection to Public Mobile

Anonymous — Sun, 04 Jul 2021 00:52:19 GMT

@robweir : More questions and suggestions to answer 🙂

Re: New Phone will noit automatically establish a connection to Public Mobile

softech — Sun, 04 Jul 2021 01:02:11 GMT

@robweir what is the phone brand and model?

Re: New Phone will noit automatically establish a connection to Public Mobile

robweir — Sun, 04 Jul 2021 01:52:14 GMT

Theyhave referred to it as a Global Version Gaming Smartphone S21+Ultra with 4G/5G support. Galaxys2ultra Model as mentioned before. And thanks for the help ...

Re: New Phone will noit automatically establish a connection to Public Mobile

softech — Sun, 04 Jul 2021 02:17:42 GMT

is it this one?

Global S21+ Ultra 4G/5G phone Unlocked Android phone Version 16&512GB Storage Mobile Gaming Smartphone Long-lasting battery(7.3Inch,Brand New) | Wish

honest, really can't find out much about the bands it has.

Does it has a manual to confirm which bands it has?

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).
4G = B2 (1900), B4/B66 (2100 or 1700), B5 (850), B7 (2600), B12/B17 (700), B13 (700), B29 (700-Suppl. DL), B30 (2300)
3G = B2(1900) B5 (850)

Minimum recommended phone specs:

3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)
4G FDD-LTE: B4, B12

Re: New Phone will noit automatically establish a connection to Public Mobile

softech — Sun, 04 Jul 2021 02:20:26 GMT

is this the one ?

(was to post the link, but smart PM Unmoderated box banned me ..)

I can't really find out much about this phone. still do not know what bands this phone has.

Does it come with a manual to confirm? You will need to make sure the phone has the required bands

Public Mobile uses the following frequency bands:

Minimum recommended phone specs:

3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)
4G FDD-LTE: B4, B12

Re: New Phone will noit automatically establish a connection to Public Mobile

softech — Sun, 04 Jul 2021 02:21:14 GMT

is this the one?

I can't really find out more about this phone

Re: New Phone will noit automatically establish a connection to Public Mobile

softech — Sun, 04 Jul 2021 02:22:09 GMT

check the spec on the manual , make sure it has the bands PM needs:

Public Mobile uses the following frequency bands:

Minimum recommended phone specs:

3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)
4G FDD-LTE: B4, B12

Re: New Phone will noit automatically establish a connection to Public Mobile

softech — Sun, 04 Jul 2021 02:24:31 GMT

(what is the problem with PM Community tonight? I was just trying to post the bands need on PM and it keeps moving them to unmoderated box... )

this is just what I am trying to post.. what is the issue ? why unmoderated box?

@robweir this are the bands need on PM

Re: New Phone will noit automatically establish a connection to Public Mobile

esjliv — Sun, 04 Jul 2021 03:06:00 GMT

@robweir wrote:
Theyhave referred to it as a Global Version Gaming Smartphone S21+Ultra with 4G/5G support. Galaxys2ultra Model as mentioned before. And thanks for the help ...

Hello @robweir

Are there 1 or 2 phones involved here?

Can you try the SIM into another compatible Public Mobile device to see if connection works?

Samsung Galaxy -Do a Reset of Network Settings

From a Home screen, swipe up or down from the center of the display to access the apps screen. ...
Navigate: Settings. ...
Tap Reset network settings.
Review the info then tap Reset settings. ...
To confirm, review the info then tap Reset.

Also, could the phone be locked? Contact your previous provider(owner) to unlock it for you. You will need your imei number, dial *#06# to get it.

Never hurts to check this either....if your phone is blacklisted, check here: https://www.devicecheck.ca/check-status-device-canada/

Re: New Phone will noit automatically establish a connection to Public Mobile

Anonymous — Sun, 04 Jul 2021 03:09:05 GMT

@robweir : I would pretty much bet it would be compatible. If it works anything like mine does, pull down from the top and touch the little gear icon in the upper right corner. Then scroll all the way down to About phone and touch it. Then you should find Model number. Mine is SM-A315F/DS.

Then upper left back arrow, scroll all the way back up and touch Connections. Then Mobile networks. What do you see for Network mode?

Then further down touch Network operators. Is it set to automatic?

Re: New Phone will noit automatically establish a connection to Public Mobile

darlicious — Sun, 04 Jul 2021 05:26:26 GMT

@esjliv

I believe the OP and the description of the phone alludes to this not being samsung galaxy phone but the knock off gaming phone as pictured in the pic supplied by softech. I could be wrong...

Re: New Phone will noit automatically establish a connection to Public Mobile

darlicious — Sun, 04 Jul 2021 06:06:33 GMT

@softech

Almost impossible to find anything about this phone except it is no longer available for sale on ali express.

@robweir

From the lack info on this phone and the 3 reviews with the first one obviously a fake (lol... delivery from ali express 1 week to Spain?) this "phone" is long on promise and short on delivery. The specs may say its compatible but does it even have the software or even the hardware to get it to connect?

Try another provider's active sim card in it and see if it can connect to their network or if the same issue occurs. I think your best hope is to be able to "game" on it. I hope I'm terribly wrong.....

Re: New Phone will noit automatically establish a connection to Public Mobile

softech — Sun, 04 Jul 2021 19:12:07 GMT

yes, that's the same phone I found. Honest, I don't have confidence this no name knockoff phone would work in all network in Canada. It might work on some but not all.

@robweir try to see if you can get SIM from other providers (like Rogers, Bell, etc) and see if it works on those instead. Worst case, you can try to sell it privately to those that works

whichever SIM you are testing.. if automatic failed to connect try this for manual select the proper provider based on the SIM care you are testing

(this is based on Samsung phone, your phone menu could be slightly different)

From the front screen, tap Apps.
Choose Settings.
Choose Mobile Networks (for some phone, you might need to choose More Networks, then Mobile Networks)
Choose Network Operators.
Choose the Network you would like to connect to.

Re: New Phone will noit automatically establish a connection to Public Mobile

robweir — Sun, 04 Jul 2021 23:28:42 GMT

It says Registering on Public Mobile 3G ...

then spins for awhile (maybe a couple of minutes)

then

Can't connect to this netwrk right now. Try again later ...

It has done this now several times. What should come up when Registering the phone to answer?

Re: New Phone will noit automatically establish a connection to Public Mobile

Anonymous — Sun, 04 Jul 2021 23:34:08 GMT

@robweir : Can you post a link to this specific phone. I didn't know rip-offs of Samsung phones were happening. It sounds like the Samsung S21 etc. Or the actual specs in a manual or something. It would seem the phone is not in fact compatible. The joys of buying things from elsewhere. But we need the specs.

Did you also try setting to LTE/WCDMA etc.

Re: New Phone will noit automatically establish a connection to Public Mobile

softech — Sun, 04 Jul 2021 23:54:00 GMT

Switching between 3G Only and 4G/3G/2G (auto connect)

1. Tap on Apps icon from the Home screen.
2. Tap on Settings icon.
3. Drag the Screen upwards to access more Settings.
4. Select and tap on Mobile networks settings.
5 Tap on Network mode SIM 1.
6 Select and tap on the difference choices there

curious, where you but this phone from? Aliexpress ? or some local stores here or Amazon.ca?