topic Re: sim card swap in Get Support

sim card swap

Nilde — Thu, 06 Jan 2022 07:41:15 GMT

lost my sim card, and got a new sim, and would like to activate,

in self service not available,

need help with to register to my account and number

Re: sim card swap

Anonymous — Tue, 11 May 2021 20:20:10 GMT

@Nilde : So you saw the result of the old Change SIM page. Did you read it? Dumb that they didn't make the link clickable but go to publicmobile.ca/chatbot and then type sim card swap and then click Contact us and then click Click here to submit a ticket.

Or click on the cartoon quote button lower right and do the same steps.

Re: sim card swap

hTideGnow — Tue, 11 May 2021 20:20:11 GMT

@Nilde you need to open a ticket with Mod to swap SIM, here is the direct link to create the request:

https://urlshortner.tiia.ai/-H7DB-

Re: sim card swap

dabr — Tue, 11 May 2021 20:20:36 GMT

@Nilde wrote:
lost my sim card, and got a new sim, and would like to activate,
in self service not available,
need help with to register to my account and number

@Nilde You'll need to contact moderators for the SIM swap as that has been disabled from the self serve account for the time being.

Submit a ticket via chatbot and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option if unable to submit your ticket is to private message Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can also read this announcement by PM regarding SIM changes:

https://www.publicmobile.ca/get-help/articles/sim-swap-fraud

Re: sim card swap

HALIMACS — Tue, 11 May 2021 21:41:03 GMT

@Nilde

If you are an existing customer, in order to protect customers from SIM swap fraud, public mobile has temporarily disabled all online SIM swaps through Self-serve as of March 8th.

To change your SIM card, please submit a ticket here

[ EDIT: As initially provided by @Anonymous ... ]

Re: sim card swap

dabr — Tue, 11 May 2021 20:40:30 GMT

@HALIMACS wrote:
@Nilde

If you are an existing customer, in order to protect customers from SIM swap fraud, public mobile has temporarily disabled all online SIM swaps through Self-serve as of March 8th.

To change your SIM card, please submit a ticket here

@HALIMACS Hmm....hasn't that already been mentioned by everyone who posted several minutes ago, along with links to contact moderators?

Re: sim card swap

HALIMACS — Tue, 11 May 2021 21:06:12 GMT

Hmmm, thanks @dabr for being on top of that.

I added the slight possibility that the OP may not be an existing customer, re their mention of "activate" a new SIM card.

I don't know why I feel the need to defend my reply... oh well.

Re: sim card swap

dabr — Tue, 11 May 2021 21:19:54 GMT

@HALIMACS wrote:
Hmmm, thanks @dabr for being on top of that.

I added the slight possibility that the OP may not be an existing customer, re their mention of "activate" a new SIM card.

I don't know why I feel the need to defend my reply... oh well.

@HALIMACS Yep you did add that little bit extra that wasn't directly mentioned, but links to moderators had already been also posted earlier.

TBH I rarely (or ever) call anyone out for repeating stuff long after it's already been posted, usually because it's normally users who are new to forums when it happens.

Re: sim card swap

HALIMACS — Tue, 11 May 2021 22:02:15 GMT

@dabr wrote:
@HALIMACS wrote:
Hmmm, thanks @dabr for being on top of that.

I added the slight possibility that the OP may not be an existing customer, re their mention of "activate" a new SIM card.

I don't know why I feel the need to defend my reply... oh well.

@HALIMACS Yep you did add that little bit extra that wasn't directly mentioned, but links to moderators had already been also posted earlier.

TBH I rarely (or ever) call anyone out for repeating stuff long after it's already been posted, usually because it's normally users who are new to forums when it happens.

The answer I gave was moreso driven toward whether the OP is (or isn't) a new customer looking to activate a new SIM, and providing that it's a recent change in process from a purely self-serve function to a Moderator assisted function. (for customer protections...)

@Nilde Your question was adequately answer by @Anonymous , the FIRST reply in this thread. If you elected to contact the Moderator to get your issue resolved, you should grant @Anonymous the accepted solution to this thread - not anyone following who substantially offered the same advice.

Better, @dabr ? Next time, try to develop the courage to Private Message me directly, and I may (or may not) elect to reply if I feel it worthy of such... 🙄

Re: sim card swap

Anonymous — Tue, 11 May 2021 21:43:35 GMT

Sounds like my grade school report cards...adequate 🙂

Re: sim card swap

dabr — Sat, 15 May 2021 18:02:07 GMT

@HALIMACS wrote:
@dabr wrote:
@HALIMACS wrote:
Hmmm, thanks @dabr for being on top of that.

I added the slight possibility that the OP may not be an existing customer, re their mention of "activate" a new SIM card.

I don't know why I feel the need to defend my reply... oh well.

@HALIMACS    Yep you did add that little bit extra that wasn't directly mentioned, but links to moderators had already been also posted earlier.

TBH I rarely (or ever) call anyone out for repeating stuff long after it's already been posted, usually because it's normally users who are new to forums when it happens.

The answer I gave was moreso driven toward whether the OP is (or isn't) a new customer looking to activate a new SIM, and providing that it's a recent change in process from a purely self-serve function to a Moderator assisted function. (for customer protections...)

@Nilde   Your question was adequately answer by @Anonymous , the FIRST reply in this thread. If you elected to contact the Moderator to get your issue resolved, you should grant @Anonymous the accepted solution to this thread - not anyone following who substantially offered the same advice.

Better, @dabr ? Next time, try to develop the courage to Private Message me directly, and I may (or may not) elect to reply if I feel it worthy of such...  🙄

Hmm....interesting reply...

Re: sim card swap

HALIMACS — Sat, 15 May 2021 21:34:58 GMT

Whatever @dabr

Who 'poked' first?

Re: sim card swap

Jubes1991 — Wed, 09 Jun 2021 03:04:20 GMT

how can i get a ticket to swap my sim card

Re: sim card swap

computergeek541 — Wed, 09 Jun 2021 03:09:48 GMT

@Jubes1991 wrote:
how can i get a ticket to swap my sim card

After going to https://widget.telus.tiia.ai/publicmobile/publicmobile.html , type 'sim card swap".