topic Re: Activating account - SIM card problem in Get Support

Activating account - SIM card problem

Debs313 — Thu, 06 Jan 2022 07:41:14 GMT

I'm trying to activate my a/c. There is not enough space on your online form to include all the numbers of my SIM card. It's one space too short.

Re: Activating account - SIM card problem

darlicious — Sat, 03 Jul 2021 19:14:33 GMT

@Debs313

Sim cards have 19 numbers. Have you added one too many?

Re: Activating account - SIM card problem

Triguy — Sat, 03 Jul 2021 19:15:54 GMT

It should be 19 digits. It is either below the barcode or imprinted on the sim card.

Re: Activating account - SIM card problem

Anonymous — Sat, 03 Jul 2021 19:27:34 GMT

@Debs313 : Check that the first bunch of numbers are 891223 and a bunch of zeros to at least verify that the SIM # you have is from the Telus family.

Re: Activating account - SIM card problem

kselmak — Sat, 03 Jul 2021 20:58:04 GMT

Hi @Debs313

Is it possible that you have sim from another provider?

Where did you get your sim?

Thanks

Re: Activating account - SIM card problem

computergeek541 — Sat, 03 Jul 2021 21:04:49 GMT

@Debs313 wrote:
I'm trying to activate my a/c. There is not enough space on your online form to include all the numbers of my SIM card. It's one space too short.

All Public Mobile SIM card numbers have the same number of digits. Please check if there is a digit being repeated by mistake.

You only need to be type in the last 9 digits and you can actually start typing from there. Please do not change, type over, or retype the first 10 digits.

Re: Activating account - SIM card problem

BKNS27 — Sat, 03 Jul 2021 23:32:50 GMT

@Debs313

You might have to watch and count the number of “0” when you enter the PM SIM card number.

There are 19 digits beginning with 891223 then four zeros then 9 unique numbers.