topic Re: Stolen Number and Email Account in Get Support

Re: New sim card without knowing account info

Amberaac1 — Thu, 06 Jan 2022 07:41:08 GMT

I have been hacked my whole account

Re: Stolen Number and Email Account

Amberaac1 — Sat, 03 Jul 2021 13:22:42 GMT

Help I need help

Re: Stolen Number and Email Account

Amberaac1 — Sat, 03 Jul 2021 13:25:00 GMT

I need to change my email it’s been hacked

Re: Stolen Number and Email Account

Amberaac1 — Sat, 03 Jul 2021 13:25:24 GMT

I need help now pls

Re: Stolen Number and Email Account

Anonymous — Sat, 03 Jul 2021 13:46:17 GMT

@Amberaac1 : Do you mean your email has been hacked? Or your phone account has been hacked? Are your services working? Can you login to your account?

Click the envelope upper right and click New Message and in the To: and type moderator_team and it should pop up as a selection. Select it. Type a subject. Type your message. If you know your 4 digit PIN, give it.

Re: pretty sure i got hacked

Amberaac11 — Sat, 03 Jul 2021 14:31:09 GMT

My whole account is hacked

Re: Stolen Number and Email Account

hairbag1 — Sat, 03 Jul 2021 14:53:34 GMT

@Amberaac1 wrote:
Help I need help

Go to top of this page and click Get Help / Chat with Simon to start process of moderator assistance.

Make sure you contact your bank to protect that account too.

Aamberaac1: click on the bell icon upper right to see replies.

Anonymous — Sat, 03 Jul 2021 14:47:30 GMT

@Amberaac11 : click on the bell icon upper right to see replies.

Can you log in to your Public Mobile account?

Re: Aamberaac1: click on the bell icon upper right to see replies.

Dunkman — Sat, 03 Jul 2021 14:51:36 GMT

@Amberaac1

This community forum members are customers like yourself. We have no access to your account. If your account is hacked, you will need to contact moderator (PM employee) as described above.

P.S. I tried to combine all your threads into an original post. If you have further questions, please reply to this thread.

Re: Aamberaac1: click on the bell icon upper right to see replies.

LurganIeUk — Sat, 03 Jul 2021 15:19:34 GMT

Tell us more.

How has your hacked email account affected your Public Mobile Account?

Re: pretty sure i got hacked

softech — Sat, 03 Jul 2021 15:52:36 GMT

@Amberaac11 wrote:
My whole account is hacked

Not sure if your email account got hacked or your Public Mobile.

You still able to logon to your email account? if so, change the password. If you still can, maybe add two-form authentication first. Since your PM phone might or might not be compromised, you might want to use a phone from your family member instead of your PM phone, or other mean or 2FA like Authentication app.

You still able to logon to your PM My Account? if so, change the password as well

Open a ticket with mod :

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right. Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Aamberaac1: click on the bell icon upper right to see replies.

softech — Sat, 03 Jul 2021 16:08:06 GMT

@LurganIeUk wrote:
Tell us more.

How has your hacked email account affected your Public Mobile Account?

I guess it's more peace of mind... if email got hacked, it's not bad an idea to change the email address used or at least update the Security Questions. With email compromised, hacker can use forgot password and with some luck on the security questions then get into PM account.. start SIMjacked from there..

Re: pretty sure i got hacked

softech — Sat, 03 Jul 2021 16:05:52 GMT

@Amberaac11 wrote:
My whole account is hacked

(this is a repost.. not sure why my original reply got into Unmoderated)

Not sure if your email account got hacked or your Public Mobile.

You still able to logon to your PM My Account? if so, change the password as well

Open a ticket with mod :

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right. Mod will communicate with you via messaging within Community)

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: pretty sure i got hacked

softech — Sat, 03 Jul 2021 16:07:08 GMT

(this is a re-post.. not sure why this original reply would get into the moderated box... )

Not sure if your email account got hacked or your Public Mobile.

You still able to logon to your PM My Account? if so, change the password as well

Open a ticket with mod as advised by others above

Re: Moderator Triage Counter: Suggestion

Amberaac11 — Sun, 04 Jul 2021 06:16:01 GMT

Can u help me I’ve been hacked

Re: Aamberaac1: click on the bell icon upper right to see replies.

Amberaac11 — Sun, 04 Jul 2021 06:19:11 GMT

No I cabt

Re: Stolen Number and Email Account

Amberaac11 — Sun, 04 Jul 2021 06:19:46 GMT

I’m going through. The same ring please help I’m locked out

Re: Stolen Number and Email Account

Amberaac11 — Sun, 04 Jul 2021 06:20:16 GMT

No nothings working and I’ve put 100$ in yhere

Re: Changing password

Amberaac11 — Sun, 04 Jul 2021 06:21:49 GMT

Me too

Re: Stolen Number and Email Account

Amberaac11 — Sun, 04 Jul 2021 06:23:17 GMT

Need mod help it says my anniversary date is may 10th I just put 60 more dollars in today in July!