topic Re: Error Code: 821 Trying to Sign up Friend in Get Support

Error Code: 821 Trying to Sign up Friend

Christinepro — Thu, 06 Jan 2022 07:40:55 GMT

I am trying to sign up a friend and I have an error code 821. It said I need to create a ticket, but i'm unable to. Please help.

Re: Error Code: 821 Trying to Sign up Friend

Anonymous — Fri, 02 Jul 2021 20:10:52 GMT

i suggest you can try it for a different Browser
and clear cache and cookies for any Browser,

and use a Browser from your computer,
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and if you use a home internet please do one thing take it your power internet for about a minute and put it back, Restart your device is will help,

but i don't think you need to Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

Re: Error Code: 821 Trying to Sign up Friend

esjliv — Fri, 02 Jul 2021 20:07:30 GMT

@Christinepro wrote:
I am trying to sign up a friend and I have an error code 821. It said I need to create a ticket, but i'm unable to. Please help.

Hello @Christinepro

Two ways to create a ticket:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Also, if this is for activation purposes, you could try this link to help with activation.

Click this link to use the: Public Mobile Online Activation Assistance

Re: Error Code: 821 Trying to Sign up Friend

hTideGnow — Fri, 02 Jul 2021 20:59:10 GMT

@Christinepro are you requesting porting in your old number?

Check with your credit card whether PM charged your account. Do not activate again if you already got charged.

Open a ticket with moderator as advised by others above

Re: Error Code: 821 Trying to Sign up Friend

Christinepro — Fri, 02 Jul 2021 20:51:48 GMT

Thanks. I cleared the browser and redid the application. It turns out the the friend I signed up should have told me to use his full name "Stephen" as apposed to "Steve". lol

Re: Error Code: 821 Trying to Sign up Friend

mh1983 — Fri, 02 Jul 2021 21:09:09 GMT

@Christinepro wrote:
Thanks. I cleared the browser and redid the application. It turns out the the friend I signed up should have told me to use his full name "Stephen" as apposed to "Steve". lol

Devil is always in the details. 😉 Glad it worked out in the end!