topic Locked out in Get Support

Locked out

Botsi16 — Thu, 06 Jan 2022 07:40:44 GMT

Why is account locked out despite payment?

Login locked

Botsi16 — Fri, 02 Jul 2021 16:27:32 GMT

Despite payment on June 26

Re: Login locked

hTideGnow — Fri, 02 Jul 2021 16:31:13 GMT

@Botsi16 wrote:
Despite payment on June 26

@Botsi16 do you still have PM service on your phone? or is it just unable to access My Account?

Re: Login locked

Botsi16 — Fri, 02 Jul 2021 17:02:03 GMT

No phone service x2days

Re: Locked out

esjliv — Fri, 02 Jul 2021 17:13:32 GMT

@Botsi16 wrote:
Why is account locked out despite payment?

Hello @Botsi16 ,

Are you locked out of your Self Serve OR

Do you NOT have any services?

Re: Login locked

Anonymous — Fri, 02 Jul 2021 17:13:53 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Login locked

esjliv — Fri, 02 Jul 2021 17:17:16 GMT

@Botsi16 wrote:
No phone service x2days

Hello @Botsi16

If your account is in Suspended status, maybe your Autopay failed. Top up your account manually in Self Serve OR by calling 611 if you have a CC registered.

Then resume/reactivate services.

I would like the Moderators know if the autopay failure, if this was the case: https://www.publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

If your Self Serve status account, says ACTIVE Try these tricks:

reboot your phone
remove and reinsert your SIM
toggle into airplane mode, then back to regular mode
do a RESET of your NETWORK Setting
Try your SIM into another compatible phone
check to make sure your phone is not Blacklisted: https://www.devicecheck.ca/check-status-device-canada/