topic Re: ACOUNT in Get Support

ACOUNT

ELF-3 — Thu, 06 Jan 2022 07:40:42 GMT

Why credit has not been applied to my bill?

Re: ACOUNT

Anonymous — Mon, 10 May 2021 19:12:58 GMT

@ELF-3 : Why do you think you should have a credit? Referral? Promo? Problem? Rewards?

Re: ACOUNT

HALIMACS — Mon, 10 May 2021 19:18:23 GMT

@ELF-3

Its likely your referring to the credit for the free month, correct?

If that's the case, the free month promotion will show up on your account within 60 days of activation. This means that you will likely see it apply toward your second renewal, or approximately 3rd month of service.

If you are referring to another credit, please describe the one that you feel you are missing.

Re: ACOUNT

popping — Mon, 10 May 2021 23:30:54 GMT

@ELF-3 wrote:
Why credit has not been applied to my bill?

Check your payment history from your self-serve account. All fund coming in or going out of your account will be shown in your payment history.

1. Rewards credit

If your rewards did not applied on your renewal date, check your reward section of your overview page after login.

2. Activation credit

- The one time $10 referral credit will be applied to your account within 72 hours after activation.

- If you are waiting for the promo credit, read the promo details whether your promo is the second cycle free or the third cycle free.