topic Re: Calls and texts in Get Support

Calls and texts

Joeohosis — Thu, 06 Jan 2022 07:40:30 GMT

I am unable to receive calls or texts can you call my number and talk to me and see if there is anything you can do..I am new to this service and this is very unacceptable

Re: Calls and texts

softech — Thu, 01 Jul 2021 23:47:45 GMT

@Joeohosis did you just join PM today? did you port in your number from another provider?

If so, part of the porting process is to receive a text from your OLD provider and reply YES to the text within 90 mins. Have you done that yet? Only a YES response to your old provider will complete the porting process

Provide us more information. and we can try to help

Re: Calls and texts

Anonymous — Thu, 01 Jul 2021 23:58:30 GMT

@Joeohosis : Please understand that you're talking to fellow customers. If you need it, we can direct you to the actual customer support people. But we can probably help you here short of needing to do anything internal in your account.

Answers to the questions above will help us help you.

Re: Calls and texts

darlicious — Fri, 02 Jul 2021 00:10:11 GMT

@Joeohosis

I will let @computergeek541 tell you what to do since he can't wait to move threads....and I don't feel like rewriting my whole dang post again.

Re: Calls and texts

computergeek541 — Fri, 02 Jul 2021 00:41:08 GMT

@darlicious

The thread move was in accordance with established policy.

Re: Calls and texts

darlicious — Fri, 02 Jul 2021 00:54:24 GMT

@computergeek541

And you know that a new thread will get immediate responses from members trying to help. Maybe giving it just a little time before you move it would be helpful but its your way or the highway so this discussion is moot. Have a happy Canada Day.

Re: Calls and texts

BKNS27 — Fri, 02 Jul 2021 00:55:03 GMT

@Joeohosis

Did you follow the porting process so you don’t have these issues?

- Leave your old SIM in the phone and reply to your old carrier SMS text with a YES. There is a 90 minute window to reply to the text.

- Power off your phone then swap the SIM card then power back on.

These steps must be done in order to avoid these issues…then it would be operator error.

Re: Calls and texts

darlicious — Fri, 02 Jul 2021 00:57:36 GMT

@BKNS27

Lol....you took the words right out of my ghostly post......nice timing!😉

Re: Calls and texts

esjliv — Fri, 02 Jul 2021 01:18:30 GMT

@Joeohosis wrote:
I am unable to receive calls or texts can you call my number and talk to me and see if there is anything you can do..I am new to this service and this is very unacceptable

@Joeohosis

So, when I first read this, you say you are unable to receive calls...then you ask to be called; I presume to a different number??

Anyway, no one will call you as all customer service is online here. Posting here in the Community can be very resourceful though, so give us some details and people may be able to fix you up quickly.

For account related issues Public Mobile Customer Service Moderators can assist: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

If you cannot make texts or call either, this could mean other things...but for starters try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Calls and texts

Anonymous — Fri, 02 Jul 2021 01:43:01 GMT

@darlicious :

OP
3 minutes later a reply
10 minutes later than that and totalling 13 minutes...another reply
13 minutes later than that and totalling 26 minutes...your reply commenting on thread moving. I get it. It's frustrating to click the post button on some devices/browsers only to get the red box of death. Oh well.

I'm going to publically suggest to any Oracles feeling motivated to move threads around...to give _the thread_ 15 minutes from the OP. _Maybe_ 5 minutes from a last post. All the johnny on the spot regulars will have long since answered. This was a bit of a slow thread. In this case I have no actual idea when it was moved in all those minutes.

As an aside, I always wonder about threads that get added to by a new poster and that maybe some people ignore them. Isn't it about helping people? Or is it more about getting the chance at a solution? What visibility? Aren't all the regulars refreshing the All Posts page?

I totally get not adding yet more notifications to the long lost OP though. Although surely by this time they've turned off those notifications or unsubscribed.

Re: Calls and texts

ShawnC13 — Fri, 02 Jul 2021 02:59:44 GMT

@darlicious wrote:
@computergeek541
And you know that a new thread will get immediate responses from members trying to help. Maybe giving it just a little time before you move it would be helpful but its your way or the highway so this discussion is moot. Have a happy Canada Day.

@darlicious, actually PM said to move them at our earliest convenience, so if I see a thread out of place I will move it as soon as I see it. Why wait for a bit no matter when it gets moved there is usually a complaint that someone got a big red error message when they tried to respond. As well it would just be one more thing to remember to come back and do.

Re: Calls and texts

darlicious — Fri, 02 Jul 2021 03:59:08 GMT

@ShawnC13

It's my fault for not first checking who is online....then I know whether or not I'm playing russian roulette.